Jeannine Gregory

Experience

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  Casual Male Big and Tall

  Jun 2003 - Jun 2004

  Sales Associate

  Duties include maintaining store front, handling of cashier, as well as providing customer service and sales assistance to clients

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  The Home Depot

  Jun 2004 - Nov 2005

  Sales associate and Expediter

   Processed pending order requests for both vendors and customers Followed up on time estimates and confirmation of orders Handled pending service issues, to include visiting client locations with vendors to resolve outstanding issues Trained new sales associates in millworks and use of in store computer programs Designated Top Sales Associate 2004 – 2005  Earned 100% Customer Satisfaction scoring through “Secret Shopper” inputExperienced sales professional who is proficient in providing accurate quotes for sales and service requests. Follow up with clients to address any problems and find solutions to the situations. Designated “Top Sales Associate 2004 – 2005”. Show less

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  Finials Doors and Windows

  Nov 2005 - Sept 2006

  Lead Expediter

   Processed orders to outside vendors Followed up on pending orders for confirmation of estimated time of arrival Managed return goods authorization Provided support to clients on service related inquires Provided support to sales associates Assisted customers in the show room Trained new expediters in performing their duties and utilizing specialized software.

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  Empire Builders Supply

  Sept 2006 - Nov 2006

  Expediter

  Short term positionAided in setup of the sales and services support department

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  JT Window

  Nov 2006 - Apr 2009

  Inside sales associate

   Interact with dealers to process customer orders Responsible for providing quotes for sales and service requests Able to process design specifications for production crew  Provide customer support and confirmation of pending orders Additional responsibilities include office support for Field Sales Manager and Representative, as well as company owner Responsible for managing accounts payable functions

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  Bank of America

  Apr 2009 - Nov 2013

  •Experienced mortgage servicing professional•Proficient with MS Office – Word, Excel, Power Point, Outlook•Also proficient with – GUI, Safeguard, AS400, iPortal FOCUS, LPS, Yardi – P260 •Excellent communicator with strong written, verbal and telephone communication skills •Ability to handle multiple tasks and work independently •Detail-oriented with strong research, organizational and analytical skills Reliable •Primary system analyst tester•Top Performer•SME / Trainer for the department Post Sale Foreclosure•Exceptional experience in banking reconciliation and investigation•Excellent time management with the ability to perform tasks successfully under deadlines •Sales expertise •Proficient with Accounts Payable•Steward of regulatory compliance and risk management including bank security issues•Accounting aptitude and business principles•Knowledge of VA loan processGathered and analyzed research data regarding statutes, decisions, legal articles and codes. Researched bankruptcy loan files to confirm compliance with federal guidelines.Frequent client and attorney contact via email and telephone. Ensure compliance with public policy, investor guidelines and bank policies. Investigated facts and laws using pertinent sources to determine causes of action to prepare cases. Monitored foreclosure on loans and ensured that foreclosure actions on individual accounts are completed in a timely manner according to investor/insurer, state, and regulatory guidelines, minimizing financial loss to the company. Worked on the aged and problem cases for Fannie Mae and Freddie Mac. Performed unit and system testing for Focus & GUI systems. Developed and modified test scripts. Coordinate efforts with Information Technology (IT) programmers and management. Project lead and expert on title process. Paid liens, judgments, HOA dues, utilities and violations. Conduct meetings with title team including training on ordering titles and appraisals. Show less • Gather, evaluate and analyze financial information for Deed in Lieu• Frequent client, attorney, and agents contact via email and telephone including escalations• Meet public policy, investor guidelines and bank policies• Train new hires on our department and various investor guidelines• Order Titles and Appraisals• Submit private information to investors and Mortgage Insurance companies• Create approval, decline and moving out letters• Work on most of the aged and escalated files that have to do with Fannie Mae and Freddie Mac• Negotiate Funds with clients to help mitigate the bank’s loss• Part of an Oversight Team that deals with an outside Vendor and directly with my A.V.P. Show less

  • Postsale Foreclosure Specialist SME

    Jan 2011 - Nov 2013

  • Short Sale Deed in Lieu specialist

    Apr 2009 - Jan 2011
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  Vetoquinol USA

  Oct 2014 - Jun 2022

  • Manage relationships, budgets, and projects with external agencies• Manage projects related to multiple national trade shows and customer meetings• Coordinate communication to the sales team and customers regarding various sales, marketing, and channel management and solution programs and projects• Manage inventory and requests with third-party vendors regarding company samples and literature• Manage tools related to marketing initiatives, such as Smart Sheet, Creatio/CRM• Proficient in MS office Word, Excel, Outlook, PowerPoint, and JED platform• Assists in managing projects related to the creative/technical team• Provide reporting and metrics on projects including timelines, estimated hours (level of effort), budget costs versus actuals and post-project recaps• Manage the purchase order process for commercial operating departments, coordinating efforts as necessary with the Purchasing Department• Manage commercial operating department budget trackers, providing proactive communication to department heads • Perform data analysis as necessary for assigned projects and responsibilities Show less Manage order processing for all business units; Tomlyn, Ecommerce, Large Animal and CompanionAnimal● Contribute ~82m annually in sales orders● KPI errors ≥ less than 1%● Analyze data for monthly forecasting providing feedback to business unit and management team● Process and manage out-date program, satisfaction guarantee program and free good requests● Maintain a partnership with distribution, inside sales team, PM’s and key accounts team● Manage communications from all customers regarding product questions, pricing, discounts,order status, and AR accounts● Manage AR accounts, generate statements to distribution partners while reviewingdiscrepancies with accounts. Consistently keeps AR percentage to less than 5%● Train associates on JDE platform (process orders, returns, credits, debits, and manage AR)● Manage customer loyalty program for number 1 product through monthly updates● Cares Team member; coordinate company-wide events; identify and assist employees in need Show less

  • Project Management Specialist

    Apr 2019 - Jun 2022

  • Customer Service Representative

    Oct 2014 - Apr 2019
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  Petmate

  May 2022 - now

  Assistant Brand Manager Marketing