Sai Charan

Experience

• 

  Team Chimera

  Sept 2014 - May 2018

  Suspension engineer
• 

  Toyota Kirloskar Motor

  Jul 2018 - Mar 2024

  Managed 3 Toyota legacy applications for Sales, Services & Customer Support; responsible for digital transformation by developing new features as per business requirementDigital Transformation• Designed digital solution to a customer retention product (Extended Warranty); Generated Rs 450 Mil revenue/year• Consulted business teams to design a customer-friendly(dealers) process flow for a customer retention product (After-sales prepaid package); additional revenue of Rs.100 Mil/Annum• Implemented E-Invoicing digital solution in all Toyota Dealer applications; 100% compliance by Oct’20IT Project Management• Led Cross functional teams in 35+ mid to major projects to implement digital part of Business policies as per policy roadmap leveraging agile & waterfall methodologies• Translated complex business requirements into clear IT system flows to formulate digital solutions along with developersStakeholder Management• Collaborated with 12+ crucial user departments to collect business requirements and user stories, crafting workflows and implemented digital solutions • Maintained good relations with business experts and 3 IT vendors (Coforge, Technoforte, TCIN) to have a harmony in the CFT’s to ensure the activities are completed at right time without much deviationApplication Management• Managed maintenance of 3 Toyota Legacy applications from Business side (single point of contact) for Sales, Aftersales teams• Stabilized the incident management & consistently maintained the average SLA’s of 48hours towards dealer’s issues Show less

  • Senior Officer (Product Owner)

    Jan 2020 - Mar 2024

  • Management Trainee

    Jul 2019 - Dec 2019

  • GEAT

    Jul 2018 - Jun 2019