Daniel Rettele

Experience

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  Commercial Metals Company

  Apr 2001 - Jul 2012

  Planned the relocation of two Data Centers to one new colocation Data Center utilizing VMware ESX 5, Dell blade servers and storage by EMC VMAX, Data Domain and NetApp. Managed the infrastructure integration of CMC’s recent acquisition of GAM Steel Service in Victoria, Australia with CMC requiring zero down-time and zero end user and customer impact.Managed the rollout of Microsoft Lync in a compressed time frame utilizing a small team to deploy the Lync client, communicate and educate end users, validate success and effectiveness and measure performance.Managed the relocation of CMC’s Production Data Center with a very heavy emphasis on virtualization utilizing VMware ESX 5 running on Dell blade servers and storage on EMC VMAX and NetApp. CMC realized $500k in savings on VMware and Microsoft licensing by replacing aged server hardware with the latest Dell server blades. CMC is also realizing over $200k per month in cost avoidance on Data Center space by this relocation project. Show less Globally responsible for the overall performance, availability and optimization of storage, virtualized environments, servers, networks and data centers for a Fortune 500 Company. Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs.Managed a 7.7 million dollar budget including staffing, operating, training and capital projects for Data Centers, Storage, Networks, Virtualization and Servers.Build and maintain relationships with CMC’s business and production managers in Switzerland, Croatia, Poland, Germany, Australia, China, Singapore and all across the United States.Virtualized approximately 35 percent of CMC’s Windows servers which CMC is realizing savings of $30k per month on legacy hardware maintenance costs.Work with internal and external auditors to ensure CMC’s SOX compliance. Managed root cause analysis to eliminate downtime, increase system availability and improve SLA consistency.Develop, mentor and encourage a high performing global team to help CMC achieve business goals.IT strategic planning for infrastructure and systems using best practices and service delivery.Data Center Consolidation utilizing shared storage, virtualization, WAN redundancy and WAN optimization to reduce maintenance costs, management costs, data loss exposure and improve support for CMC’s internal customers.Manage contract negotiations, vendor selection, procurement and budgets for all storage, virtualization, network, servers and data center projects.Project management coordination across all teams.The development and maturity of ITIL practices, processes and procedures around operations, incident management, change management and problem management.Managed the design and implementation of virtualization, network, storage and server infrastructure for CMC’s SAP landscapes. Show less Globally responsible for the overall performance, availability and optimization of network, servers and systems for a Fortune 500 Company. Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs.Successfully brought together four separate Network Teams and two separate Data Center Teams from CMC’s line of businesses and built one highly effective and cohesive global Network Team.Responsible for a 5.6 million dollar budget including staffing, operating and capital projects for the Network and Data Centers.Managed the design, architecture, procurement, deployment and maintenance of CMC’s Cisco CallManager clusters globally including the Americas, EMEA and AsiaPac. Established a follow-the-sun call center which shared time between Seguin, TX; Zawiercie, Poland; and Sydney, Australia. Cost benefit analysis completed by location to compare legacy PBX systems and VoIP to prioritize CMC’s locations for VoIP migrations. Successfully architected, designed and deployed global wireless network infrastructure to support CMC’s mobile systems including scan guns, VoIP, smartphones and tablets.Managed the successful migration of CMC’s MPLS WAN network to a new carrier for over 250 locations globally within a 6 month timeframe. Standardized on BGP for the routing protocol and utilized various circuit sizes from T1/E1 to T3/E3 to OC3 depending upon requirements for each location.Build and maintain relationships with CMC’s business and production managers in Switzerland, Croatia, Poland, Germany, Australia, China, Singapore and all across the United States.Design and implementation of network and security infrastructure for CMC’s SAP landscapes.Managed the successful pilot and expansion of WAN optimization using Cisco WAAS and RiverBed.Technology refresh and infrastructure overhaul for all CMC locations globally in preparation for SAP utilizing Cisco ISR routers. Show less Design, installation & support for the LANs and the WAN of the CMC Steel Group.Provide leadership and mentorship to Help Desk, Desktop Technicians and Network and Server Administrators WAN SLA negotiations with the carrier to include items such as the local loop, ticket escalation levels and times, compensation for outages, edge-to-edge latency, and many other items.Migration of the CMC Steel Group WAN from Frame-Relay to an IP any-to-any connectivity WAN.Managed CMC Steel Group’s VoIP Pilot Project which encompassed four locations utilizing a single Cisco Call Manager Cluster.VPN design, installation, troubleshooting and maintenance for the CMC Steel Group.Firewall security design, implementation and support.Data and voice wiring infrastructure design, installation and support.Wireless infrastructure design, implementation and support (Intermec, Symbol & Cisco)Implemented a Visual Networks Select monitoring system for the WANImplemented a WhatsUp monitoring system for network devicesImplemented a Cisco Secure ACS system for secure login to Cisco network devicesAcquisition turn-ups and build-outProject Lead for the team that upgraded CMC Steel Group’s Windows NT domain to Windows 2000Lead Domain Administrator with duties consisting of DNS, DHCP, WINS, replication topology design and maintenance, AD troubleshooting and many other tasks and duties Show less

  • IT Manager

    Jun 2011 - Jul 2012

  • Infrastructure Manager

    Mar 2010 - Jun 2011

  • Enterprise Network Manager

    Sept 2006 - Mar 2010

  • Telecommunications and Operations Systems Analyst

    Apr 2001 - Aug 2006
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  TeleSpace LLC

  Sept 2012 - Jun 2022

  TeleSpace delivers business voice, video and customer care applications via TeleSpace Cloud Service running on its Quad Core Network™. Predictable spend, greater uptime and an integrated experience are ensured with this world-class network designed from Cisco® architecture and bolstered with industry-leading security, geo-redundancy, dual auto-recovery systems, and carrier-neutral access.Built a streamlined support and service organization from the ground up for TeleSpace, a Cloud hosting service provider of business voice, HD video and customer care applications as a service. The support and service organization includes the service desk, Engineering teams, Architecture, NOC, PMO, support engineers and field services.Successfully on boarded several high profile companies onto TeleSpace Unified Communication services and solutions. Including judicial and law enforcement, prominent oil and gas enterprises, banking institutions, insurance and annuity groups, higher education institutions, Hospital and healthcare groups, manufacturing, global technology and services companies, and more.Implemented internal auditing and controls for HIPAA, PCI and SOC compliance, testing and tools such as Splunk, Zenoss, ScienceLogic, PRTG, DataDog and many others.Deployed video and contact center services and solutions for several state governments enabling them to better utilize their language interpretation resources and realize cost savings. These projects are highly customized to bring video into court rooms for Video Remote Interpretation of court proceedings. Utilizing sound enforcement solutions currently in place while adding our Cloud Hosted Unified Communications and Contact Center services with state of the art video.Have successfully partnered with a prominent oil and gas enterprise to use our IT as a Service solution under a very aggressive timeframe for transfer of knowledge, documentation, retaining key SME personnel, and real cost savings to the customer. Show less Responsible for TeleSpace’s world-class customer service organization, service delivery and operations, field services and project management.Completed the Cisco’s CMSP audit process and achieved Cisco Cloud and Managed Services Master Partner status in May 2013. During this audit process my teams also achieved Cisco Powered Cloud Services designations in Hosted Collaboration Solution and Cisco TelePresence as a Service. This audit process was successfully completed by utilizing my team’s deep experience in ITIL, Project Management, Service Operations and Engineering, Disaster Recovery and Business Continuity, Information Security, and Demand Management.Implemented TeleSpace’s Service Desk and NOC by leveraging best of breed IT Service Management tools and processes. Developed processes for Change, Problem, Incident, Release, Event, Availability and IT Asset Management as well as others following ITIL and best practices. Tools utilized include ServiceNow, ScienceLogic, Splunk, Zenoss, Okta, DUO, HCS Prime and others.Developed a training program for rapid onboarding of TeleSpace personnel to shorten the ramp up period and maximize resource skill sets.Built TeleSpace’s Project Management practice around PMI standards and best practices for project management. Developed processes for rapid activation of services for customers including data gathering, discovery, requirements gathering, user acceptance testing and delivery.Continuous performance improvement is driven through analytics of data from Service Desk tools, surveys and monitoring system tools. Implemented an incentive plan centered around maintaining consistently high scores on customer surveys and service availability from monitoring systems.Implemented customer billing solution utilizing Zuora integrated with SalesForce.com for streamlined quoting to invoicing solution with reporting capabilities.Implemented HIPPA, PCI and SOC 2 audit compliant programs at TeleSpace. Show less

  • VP of Operations

    Feb 2015 - Jun 2022

  • Director of Service Operations

    Sept 2012 - Feb 2015
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  Endeavor Managed Services

  Jun 2022 - now

  VP of Network Operations and Engineering

  Endeavor Managed Services acquired TeleSpace, LLC in June of 2022.Built and grew a great service organization and BPO for managed services, implementations and support for numerous endeavors including FWA (Fixed Wireless Access), Network Carve Outs, Network Integrations, Managed Networks, Technology Refreshes and Support.Multiple SASE implementations.Zoom and Cisco WebEx Calling implementations, migrations and Day 2 support.Microsoft Teams implementations, migrations and Day 2 Support utilizing both Operator Connect and Direct Routing.Implemented and managed AWS and Google Cloud infrastructures and technologies.Managing a team of network engineers coordinating and performing technology refreshes and network carve outs for client customer business divestitures including equipment procurement, project planning/forecasting, customer management, and system integrations.Built the framework and processes for Fixed Wireless managed support of Verizon to consist of configuration, troubleshooting, monitoring, KPIs and Day 2 support. Lead a team of network engineers and PMs for a Fortune 5 company’s network refresh including all the steps from beginning to end of building the BOMs, Designs, Implementation Plans and successfully completing the refreshes to the customer’s standards. Show less