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Ted Burrows

Ted Burrows

Followers of Ted Burrows584 followers
location of Ted BurrowsWinchester, England, United Kingdom

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  • Timeline

  • About me

    Operations Director at Harrap ICT & Libresoft

  • Education

    • University of Gloucestershire

      2008 - 2009
      Post Graduate Diploma Landscape Architecture

    • The Open University

      2012 - 2012
      Standalone Course Linux: An Introduction Pass (84%)

    • University of Gloucestershire

      2005 - 2008
      BA Hons Landscape Architecture 2:1

  • Experience

    • Harrap ICT

      May 2011 - now

      School Manager/Senior IT TechnicianKey Responsibilities:• Account management of education customers, maintaining an overview of current and upcoming customer needs.• Undertaking scheduled on-site school support visits, prioritising and delegating logged issues to a technician. Developing a good working knowledge of all aspects of school technical and educational issues.• 1st/2nd line support.• Managing and tracking support issues.• Mentor and provide training for new and existing technical support and helpdesk staff. • Provide technical support for Windows Server environment including active directory administration, group policy management, server and PC hardware, network hardware and configuration. Show less

      • Operations Director

        Oct 2012 - now

      • School IT Manager

        May 2011 - Oct 2012

    • Libresoft Librarian (School Library Software)

      Jun 2017 - now
      Director of Operations

  • Licenses & Certifications

    • MTA: Windows Server Administration Fundamentals - Certified 2017

      Microsoft
      Jun 2017
      View certificate certificate

    • ITIL® Foundation certificate in IT Service Management

      BCS, The Chartered Institute for IT
      Dec 2015