Deep Enrich
Er. Ankur Jaiswal 🇮🇳
CCE & Service Engineer
14000 followers
Gurugram, Haryana, India
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About me
Navitaire IT Consultant ✈️ | Certified Google Workspace Administrator | Incident Management | AI Engineer
Education
Dr. A.P.J. Abdul Kalam Technical University
2014 - 2018BTech - Bachelor of Technology Computer Science 1st
SHAMBHUNATH INSTITUTE OF MANAGEMENT, ALLAHABAD
2022 - 2024Master of Business Administration - MBA Human Resources Management and marketing 1st
Experience
OPPO India
Oct 2018 - Apr 2019CCE & Service Engineer🛠️ End to end smartphone software, hardware issues resolution📱along with queries & 📝Job Sheet operations in Oppo service centre.
Tech Mahindra
Jun 2019 - Sept 2021Associate-Network PlannerBackend Operations Specialist | International Client Interaction | Fibre Network project
Infosys
Oct 2021 - Jul 2023Technical Process Specialist (SME)Technical support to G-suite users as a Certified Google Workspace administrator using multi-channel support.
PwC
Oct 2023 - Feb 2024IT-Service Desk & Support EngineerFacilitated complete IT support to PWC users using calls & chats on servicenow ticketing tool.
IGT Solutions
Apr 2024 - nowConsultant - ClientNavitaire consultant at Indigo ✈️ | Incident & workorder management | Setting-up Major incident bridge
Licenses & Certifications
- View certificate
Introduction to service management with ITIL4
UdemySept 2024
ChatGPT & AI Tools
Skill NationSept 2023Microsoft Copilot
Skill NationApr 2024- View certificate
Introduction to Generative AI
GoogleMar 2024 - View certificate
Google Workspace (G Suite) Admin - The Complete Course
UdemyOct 2021
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