Mina Youssef

Experience

• 

  Vodafone

  Jan 2011 - Nov 2011

  Customer service agent

  Deliver the information to the customers.Respond to customers’ questions and requests.Make sure of customer satisfaction.Maintain the project service level.

• 

  ECCO Oustsourcing

  Dec 2011 - Dec 2013

  IT Help Desk

  Respond to requests for technical assistance in person, via phone, electronically.Diagnose and resolve technical hardware and software issues.Troubleshoot IP soft phone, IP hard phone, switches, routers and call manager (for a given administrator privilege).Research questions using available information resources.Advise user on appropriate action.Follow standard help desk procedures.Log all help desk interactions.Administer help desk software.Redirect problems to appropriate resource.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Prepare activity reports.Stay current with system information, changes and updates. عرض أقل

• 

  ECCO Outsourcing

  Jan 2014 - May 2016

  1. Responsible of designing, installing, configuring and maintaining servers and other computer systems.2. Management of Operating System (2003/2008/2012)3. Perform daily backup operations, Windows Backup and DPM. 4. Perform daily system monitoring.5. Expertise MS Exchange infrastructure 2010 and 2013.6. Expertise in MS TMG.7. Expertise in MS Active Directory.8. Install and configure ESXi (VMware).9. Install and configure Vcenter Server & Update Manager (VMware).10. Troubleshooting, Configure and Manage ESXi Networking and Storage usingvCenter Server (VMware).11. Troubleshooting, Deploy, manage, and migrate virtual machines (VMware).12. Use vCenter Server to monitor resource usage (VMware). 13. Management of WSUS.14. Maintain & administer in the Enterprise Hyper V infrastructure.15. Provide 7x24 'on-call' troubleshooting for the MS system infrastructure. عرض أقل 1. Insure providing first line support for all users by help desk team.2. Answer staff questions in person and via phone and email on all company supported applications using ticket system. 3. Troubleshoot desktops, laptops, IP phones, printers and networks problem. 4. Perform hardware and software installations for managers. 5. Respond to users’ tickets and requests.6. Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.7. Some positions are accountable for maintaining inventory of IT equipment.8. Research and troubleshoot basic to mid-level IT related issues.9. Provide 7x24 'on-site' troubleshooting for all IT Organization.10. Manage team’s attendance and performance.11. Conduct team’s performance appraisal.12. Train and develop team’s needs. عرض أقل

  • System Administrator

    Feb 2015 - May 2016

  • Senior Help-Desk Specialist

    Jan 2014 - Feb 2015
• 

  Link Development

  May 2016 - now

  IT System Engineer for Infrastructure Department through ticketing System that is responsible for:1. 1. Active Directory: Installing, Configurations and Full administration.2. Microsoft Azure Cloud Services: Environments Implementation, Migration and Full administration including Backup solution for VMs, Automation tasks3. Hyper-V: Full Administration.4. VMware ESXi: Full Administration through V-Sphere Client.5. SharePoint Server 2013 & 2016: Environments Implementation, configuring, troubleshooting and administrating including IIS Services.6. SQL Servers (2008,2012, 2014,2016): Deployment, Configurations and Full administration7. Project Server 2010: Administration.8. Physical Servers Infrastructure administration and troubleshooting.9. Team Foundation Server (TFS 2010) Administration and Azure DevOps.10. Manage Veeam Backup & Replication.11. Manage HP Open View Storage Data Protector Manager.12. Expertise MS Exchange infrastructure 2010, 2013 and O365 .13. Provides technical guidance and assistance to other IS Engineers and IS Administrators.14. DevOps (sharepoint) with Azure DevOps. عرض أقل IT System Engineer for Infrastructure Department through ticketing System that is responsible for:1. Active Directory: Installing, Configurations and Full administration.2. Microsoft Azure Cloud Services: Environments Implementation, Migration and Full administration including Backup solution for VMs, Automation tasks3. Hyper-V: Full Administration.4. VMware ESXi: Full Administration through V-Sphere Client.5. SharePoint Server 2013 & 2016: Environments Implementation, configuring, troubleshooting and administrating including IIS Services.6. SQL Servers (2012, 2014): Deployment, Configurations and Full administration7. Project Server 2010: Administration.8. Physical Servers Infrastructure administration and troubleshooting.9. Team Foundation Server (TFS 2010) Administration.10. Implement and Manage Veeam Availability Suite.(VMTSP Certified) 11. Manage HP Open View Storage Data Protector Manager.12. Expertise MS Exchange infrastructure 2010 and 2013. عرض أقل

  • Senior System Engineer

    Jan 2018 - now

  • System Engineer

    May 2016 - Jan 2018