Cyril Donat

Experience

• 

  Hotel Le Prieure

  Dec 1996 - Sept 1998

  Night Auditor
• 

  Radisson SAS Paris Charles De Gaulles Airport

  Nov 1998 - May 2000

  Team Leader & Duty Manager

  Dealing with day to day reception shift operations, dealing with airlines emergencies accommodations need when their operations were affected by weather or technical problems.

• 

  Novotel London Waterloo

  May 2000 - Nov 2000

  Night Manager

  Tasked by the Operations Manager to review all night audit processes and team performance/capability in order to meet audit requirement and solve current operational problems.

• 

  Novotel London Waterloo

  Dec 2000 - Dec 2002

  Front Office Manager

  Responsible of the day to day operations of the front of house (reception, concierge, hotel shop), recruiting, training and motivating. Reinforced credit control within the front office department reducing charge back letter by 50% and improving accuracy of ledger files.

• 

  Novotel London Bridge

  Jan 2003 - Apr 2005

  Front Office Manager

  Opening of the first New Generation Novotel in the Brand in charge of setting up and daily running the front office department. Pre opening team recruitment and operational trainings with pre opening team buildings activities. Property Management System configuration according to property specificities.

• 

  Novotel London Bridge

  May 2005 - May 2007

  Rooms Manager

  Responsible for the Front Office and Housekeeping departments. Training and duty manager rota, implementation of housekeeping quality controls and pilot with new linen managment quality tool.Succesfully completed the Accor Management Development Programme, best presentation award with the project "The Changing Face of Breakast".

• 

  Novotel London Waterloo

  Jun 2007 - Jul 2011

  In charge of the Rooms Division department as described in previous positionWeekly operations meeting with all department headsSupervising F&B operations during Food and Beverage Manager holidaysFinancial reporting and analysis as requiredFood Safety Audit 98%, Technical Audit 94%, Accor Operational Finance Audit 78.9%Deputising the General manager during her absence Responsible for Maintenance, Reservations, Front Office, Accounts, Housekeeping, involved in revenue, pricing and distribution. Full responsability of the P&L with a focus on maintaining margins and good level of customer services throughout the teams. Mission: helping through the hotel various refurbishment projects and the re-positioning on the 4 star market. Achieved AA 4 start rating in 2009.

  • Acting Operations Manager

    Jun 2010 - Jul 2011

  • Rooms Division Manager

    Jun 2007 - May 2010
• 

  London Town Hotels

  Jul 2011 - Sept 2011

  Hotel Manager Mercure London Paddington

  Conducted a full hotel service and operational audit in line with the Mercure brand requirement. Presentation to the owner & Implementation of a 6 months plan across all areas of the hotel.

• 

  The Royal Horseguards *****

  Nov 2011 - Apr 2014

  Inventory / Assistant Revenue Manager

  Assisting the Value Centre General Managers & providing revenue data and trend analysis.Daily pricing and content management of OTA (Online Travel Agent) through Ezyield & Ezrms.Group quotations and daily management of EzRms (Revenue Management Software), Management of Synxis (Sabre hospitality GDS platform for Preferred Hotels Brand). Process set up & Support in groups and individual reservations.

• 

  Generator

  Jul 2014 - Nov 2020

  Cluster Revenue Manager France, The Netherlands, Rome

  Responsible to revenue manage multiple properties accross Europe representing up to 1750 beds with overall accommodation revenue in excess of €18 millions. Proven track record of double digit YoY Growth and driving revenue during the Paris terrorism wave. Opening of the biggest Generator property in Europe with 950 beds in Paris. Exposure to various European market such as France, The Netherlands, Italy, Germany, Spain, Scandinavia, Uk & Ireland.

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  Zest Revenue

  Jan 2024 - now

  Founder - Consultant

  Revenue Management Consulting & Freelancing