Lyon Lee

Experience

• 

  International Enterprise Singapore

  Sept 2015 - Feb 2016

  Intern

  Corporate Communications Group, Media Division.My internship stint with IE Singapore has seen my playing an active role in the Media division. From daily media monitoring to drafting media releases and media invites, and media pitching, I also play a supportive role during major events, both international and local, to provide for the media. Notable Participation:India-Singapore Economic Convention Singapore-Rajasthan Roundtable for Tourism Infrastructure Opportunities International Trade Association Program Launch Young Talent Program MOU Signing Ceremony Show less

• 

  Revolution SG

  Aug 2020 - Mar 2023

  Management - Developed and trained a group of sales reps to deliver monthly studio sales targets - Managed all brand affiliates and ambassadors - Interview and trained interns to equip them with the skills to execute monthly sales strategies - Managed marketing interns and vetted all promotional collateralBusiness Development - Onboarding of Corporate Clients (KPMG, Shopee, An Açai Affair, Lazada, BNPL platforms) - Developing alternative platforms of payment to cater to demographics - Built a Student Programme to ensure continuous stream of incoming clients - Point of contact for all Corporate Partnerships - Negotiation of Partnership deals - Integrated WhatsApp as a sales tool on all existing company platformsSales - Developed a monthly sales strategy to meet sales targets through online platforms - Developed a sales strategy to increase in-studio sales - Analyse customer data to produce monthly warm-leads - Direct sales and marketing to warm-leads to encourage sales conversion and recurrence - Analyse demographical trends of sales efforts - Produce weekly and monthly sales reports with detailed analysis on demographical trends that factors externalities. Analysis results in flexible adaptation of immediate implementation of new strategies to meet sales targets- Handled customer queries and resolve customer conflicts and complaints Advertising - Handled all Facebook, Instagram and Google Advertisements - Craft corporate and client facing EDMs to convert and encourage recurring sales - In charge of all in-studio advertisement Show less Management - Interviewed, trained and onboarded new hires - Developed a studio Standard Operating Procedure for the Revolution's Orchard Studio - Coordinated the usage of studio facilities by incoming instructor trainees - Resolved in-studio operational issues - Lead a team of associates to ensure operational readiness of the Revolution Orchard Studio Customer Service - Handled customer queries through email and call-ins - Provided guidance to new customer sign ups - Managed customer service conflicts over the counter Operations - Conducted daily accounting of stocks and cash- Managed booking queries through email and call-ins - Ensured seamless booking experience over the counter - Trained and onboarded new hires - Execution of all studio protocols and policies Show less

  • Business Development Manager

    Mar 2022 - Mar 2023

  • Sales Manager

    Feb 2021 - Mar 2022

  • Assistant Studio Manager

    Aug 2020 - Feb 2021