Deep Enrich
Angel Edwards-Aaron
Contact Center Supervisor
276 followers
Dallas-Fort Worth Metroplex
Connect with Angel Edwards-Aaron to Send Message
Connect
Connect with Angel Edwards-Aaron to Send Message
ConnectTimeline
About me
Customer Experience
Education
El Centro College
2004 - 2006Legal Assistant/Paralegal
Ashford University
2012 - 2015Management Information Systems, General
Strayer University
2021 - 2023Bachelor of Business Administration - BBA
Experience
PFSweb
Sept 2008 - Aug 2019Contact Center Supervisor• Building and maintaining a high performing team• Ensuring the team is meeting or exceeding all goals including service level, abandonment rate, quality and attendance• Coaching and mentoring employees as well as maintaining periodic performance reviews (30+ associates)• Developing and driving improvement initiatives• Communicating effectively within work groups and team meetings• Reading and analyzing reports• Understanding and enforcing the call center policy and procedures• Maintaining confidentiality Show less
A-MAX Auto Insurance
Aug 2019 - Oct 2024Assistant Operations Manager
Nov 2021 - Oct 2024Sales Team Lead
Aug 2019 - Dec 2021
GM Financial
Sept 2023 - nowCustomer Experience Advocate
Licenses & Certifications
Insurance Agent, Property & Casualty
A-MAX Auto InsuranceNov 2020
Recommendations
Shoaib mujahid
Electrical Engineer at Al-Argan General Trading and Contractingالكويت
Cj steines, pace
Executive Assistant to the Vice Dean of Faculty Affairs and Professional DevelopmentVirginia Beach, Virginia, United States
María beneyto gómez-polo
R&D Engineer en Robotnik Automation SLLValencian Community, Spain
Sushant ginde
User Experience Designer | User Interface Designer | Product Designer | UI UX DesignerPune, Maharashtra, India
Gustavo amilcar tejada
Maintenance Manager at American Campus CommunitiesCypress, Texas, United States
Dr. joe enobong
Transformational CEO | Logistics Innovator | Driving Growth & Excellence at Parcels MartLondon, England, United Kingdom
Duygu uçar
Software Project Manager & Scrum Master at Bilgi Birikim SistemleriIstanbul, Türkiye
Kyle suckiel
Project Manager - Schindler Elevator CorporationQueens, New York, United States
Jagadeeshsai neerukonda
Software Engineer at Emproto TechnologiesAndhra Pradesh, India
Kilin kuo
Sr. Account Manager at Micro Commercial Components (MCC)Taiwan
Izwan nadzim
Scaling Corporate Ventures / New Business GrowthKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia_Sun.webp)
Qiyuan(leon) sun
Market Research | Project Manager｜Equity Research | Corporate StrategyNetherlands
Harsh patel
Data AnalystAhmedabad, Gujarat, India
Brian meléndez
Head of Product @ Banco Industrial Guatemala | Product ManagementGuatemala City, Guatemala, Guatemala
Mansi kulkarni
Actively seeking full-time job opportunities ||Banking and insurance Sector ||Financial Analyst ||Bu...Dayton, Ohio, United States
Marco santilli
Perito AgrarioRome, Latium, Italy
Nachappa c m
Infra Managed Service SpecialistBengaluru, Karnataka, India
Julius a. rieg
Business Development & Pre-Opening Manager at Mo-FoodBruneck, Trentino-Alto Adige, Italy
Kamil mazur
Senior Process Engineer - Nonconventional machining (Laser, EDM, ECM)Rzeszow, Basses Carpates, Pologne
Aastha bhandari
Data EngineerBengaluru, Karnataka, India
...