Tonya Delapp

Experience

• 

  Techline USA

  Apr 1992 - Jul 2002

  Team Lead Inventory

  Packaging department team lead during physical inventory that was scheduled yearly. Duties included verification of product, physical count, identifying parts mislabeled, or mis-placed items, keeping all teams focused and on task to complete inventory on time, reconciling any discrepancies, handling all accounting disputes generated from inventory.

• 

  TechlineUSA

  May 1995 - Mar 2012

  Manage Techline's two largest accounts, duties included handling all orders that were submitted, managing all shipments making sure deadlines were met, meeting with account staff to decipher quickest and most efficient was to expedite orders, lead person for pricing and discount structure within Techline, review custom products with engineering, conduct operations hand offs with engineering and production, handle all warranty issues for company, JDE/VSI super user, set up all new customers in data base, run ACT database to track customers, proof read shop drawings/architectural drawings for product verification, assigned new accounts as they were brought in, and handled all OEM accounts. Show less Manage all raw materials ordered, and supervising receiving department. Duties included ordering all material required for producing product, Inventory management, forecasting, making sure all deliveries came in with correct inspection, and trucks were met to be unloaded. Managed the implementation of the first MRP system the company had within JDE, set up press schedule for the floor based on what MRP demand displayed. Kicked off the start of a consignment program with one of our largest vendors. Cycle counted inventory to make sure amounts on hand were always correct. Show less

  • Account Manager

    Dec 2006 - Mar 2012

  • Materials Control Manager

    Jul 2002 - Dec 2006

  • Back Order Coordinator

    Mar 2000 - Jul 2002

  • Line Coordinator

    Jul 1998 - Mar 2000

  • Lead Monitor

    May 1995 - Jul 1998
• 

  Techline USA

  Mar 2012 - Jun 2014

  Customer Service Manager

  Manage multiple customer accounts with average annual value of $20 million.Manage Customer Service department and Interior Design staff.Recruit new customers.Project management – facilitate a project from architectural drawings to production. Handle all special requests for the project through coordination of departments. Oversee all customer satisfaction, including follow-up phone conversations and direct meetings.Review customer blueprints and determine furniture solutions for customized space plans.Review custom products with engineers and set up costing appropriately.Facilitate weekly meetings to update senior management team on delivery and order schedules.Investigate and resolve customer’s long-standing or complex problems.Initiate warranty replacement orders and customer credits. Publish warranty order summary and communicate product quality issues with QA manager.Train staff, dealers and representatives on products and software.Develop customer service standards, policies and procedures for the organization and department.Manage forecasts quarterly for financials.Reconcile all discrepancies with payments between accounting department and customers.Super-user for software system. Show less

• 

  Stevens Industries, Inc. / Techline America

  Jun 2014 - Sept 2014

  Director of Inside Sales

  Responsible for successful transition of the TechlineUSA accounts to the new business known as Techline America. Assisted in the development of the Techline America catalog, which would be used by the Techline Dealers.

• 

  SKC

  Sept 2014 - Jan 2022

  Senior Project Manager | Remote Team Lead

  Create and execute project work plans and revises as appropriate to meet changing needs and requirements for each project.Manage day-to-day operational aspects of a project, the scope of work, and personnel assigned to the project.Troubleshoot problems during the life cycle of the project.Provide support on voice and AV projects.Review orders that pertain to the project, and release them to meet the timeline of the project.Work directly with customers supplying daily updates as the project progresses.Procure customer sign-off at all stages of the project. Includes CAD, program design, and confirming site is ready prior to team’s arrival.Manage projects within timeline and budget.Track and report team hours and expenses on a weekly basis.Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for the project. Assure project legal documents are completed and signed. Collect and deliver completed manuals, drawings, software, and other documentation to the customer upon job completion. Manage multiple projects at one time.Lead weekly cadence calls with key accounts to ensure all needs are being met.Manage a remote team of Project Managers with core Responsibilities, but not limited to:Support team members, ensure projects are staying on track and within budgetLead Remote Team meetings, setting clear expectations Reporting on hours, milestones, and project deliverables Attend monthly or bi-weekly coordination calls with other department headsSpecial Projects / InitiativesYear-end reviews Approval of timecards Show less

• 

  AVI-SPL

  Dec 2021 - now

  • Develop and maintain customer relationships with key decision-makers• Lead enterprise team meetings with individual project managers to provide guidance and assemble project updates• Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication, and installation• Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks• Provide direct interaction with service management to ensure a smooth transition from project completion to service ownership • Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account• Serve as administrator for meetings, documentation, resources, and contacts while acting as an escalation point for any customer concerns• Support deployment of international project and service needs Show less Create and execute project work plans and revises as appropriate to meet changing needs and requirements for each project.Manage day-to-day operational aspects of a project, the scope of work, and personnel assigned to the project.Troubleshoot problems during the life cycle of the project.Provide support on voice and AV projects.Review orders that pertain to the project, and release them to meet the timeline of the project.Work directly with customers supplying daily updates as the project progresses.Procure customer sign-off at all stages of the project. Includes CAD, program design, and confirming site is ready prior to team’s arrival.Manage projects within timeline and budget.Track and report team hours and expenses on a weekly basis.Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for the project. Assure project legal documents are completed and signed. Collect and deliver completed manuals, drawings, software, and other documentation to the customer upon job completion. Manage multiple projects at one time.Lead weekly cadence calls with key accounts to ensure all needs are being met.Manage a remote team of Project Managers with core Responsibilities, but not limited to:Support team members, ensure projects are staying on track and within budgetLead Remote Team meetings, setting clear expectations Reporting on hours, milestones, and project deliverables Attend monthly or bi-weekly coordination calls with other department headsSpecial Projects / InitiativesYear-end reviews Approval of timecards Show less

  • Program Manager, Global Accounts

    Mar 2022 - now

  • Senior Project Manager | Remote Team Lead

    Dec 2021 - now