Saira Nikhat Imam

Experience

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  Abridge Marketing Solutions Pvt Ltd

  Apr 2010 - Apr 2019

  Assistant Manager Learning Development

  Key Job ResponsibilitiesDesigned, lead, and managed multiple training and development program and projects across the breadth of the company's strategic priorities. This includes liaising with clients.Managing a multidisciplinary team of trainers. Provide them with direction, mentorship, while also resolving conflicts and ensuring timely delivery of work. Proactively engaging with colleagues across the organisation to ensure that programs and projects are designed, delivered and disseminated to maximum impact and effect. Support business development functions, in collaboration with other company staff, including leading and contributing to training.To create and update contents for the client knowledge base, Internal training requirements, marketing collaterals etc. (1.) Create checklists and help Center articles as per the issue category (2.) Create content for Training decks, quizzes and other ad hoc content requested by internal/external stakeholders (3.) Update product knowledge database with regular refresher pieces of training (4.) Collate learnings from all pods and convert them into knowledge repositories Show less

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  IBM

  Mar 2011 - Sept 2015

  Soft skills and V& A trainer

  Delivered classroom training in Voice & Accent, Customer Service & Business Grammar to new hires and Account aligned resources.Using standard curriculum trained & coach new hires for user acceptance (Operations & Client) via UAT and monitoring, coaching & feedback for in-production Technicians on all platforms of support (Calls, Chats, Emails)Maintained progress data of learners and analyze Training/Learning NeedConduct refresher training based on training need analysis report to participate in hiring events as Voice Panel.Content development/update for Account & TrainingMaintain reports on shared repository: for training and Account (like survey data)Responsible for maintaining Customer Satisfaction scores in Communication at, or above, specified levels. Show less

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  The Institute of Chartered Accountants of India

  Jan 2012 - now

  Adjunct Faculty - Soft skills

  Advanced Integrated Course on Information Technology and Soft Skills (MCS Course)Overall Objective of Advanced Integrated Course on Information Technology andSoft Skills (MCS Course): The Management and Communication Skills course is designed with an idea that at the end of the session, each and every student is well‐equipped to cope up with the challenges of the global competitive environment. The course aims to impart training to translate the challenges intorewarding opportunities.I. Further, sharpen communication and presentation skillsII. Further, develop interpersonal and leadership skillsIII. Provide an understanding of the contemporary business environment and opportunitiesIV. Overall, prepare him/her for a career either in employment or in practice, byeducating them to be adaptable and accountable. The Advanced Integrated Course on Information Technology and Soft Skills (MCS Course) aims to impart training to translate such challenges into rewarding opportunities.Job Role: Adjunct faculty.I facilitate the following modules:Business Communication (2 Days)Presentation Skills (3 Days)Interpersonal and Negotiation skills (3 Days)Leadership, Team Building and Career Development (2 Days)Office Etiquette Part ‐1 (1 Day)Office Etiquette Part -2Interview Preparation (2 Days)Strategic Thinking (1 Day)Professional Ethics (1 Day) Show less

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  GE Capital

  Apr 2013 - Jul 2013

  Voice and Accent Coach

  It involved preparing groundwork for launching a Voice Coaching team for one of the support teams by listening to scores of pre-recorded and live calls on the floor and taking down a detailed commentary on various aspects of the call including Voice Clarity, Fluency, Vocabulary and Grammar. Call attitude and overall comfort were among many other factors agents were noted on. Remedial measures included personal and collective feedback and training as and when required. A set of recommendations were made for pre-floor training and post-floor corrections. The role involved intensive floor support and training sessions to bring up the team's voice performance to the client's satisfaction. It included introducing the team to basic sounds of English, towards a pronunciation discipline regime upwards, and keeping the training elements focused on the immediate need. The outlook and projection of training, however, was putting self sustainable mechanisms in place to help the team carry on improving their voice performance along with their business commitments.A Training Needs Analysis was conducted to work out a rough skeleton of the training program. Calls were monitored on daily basis and a detailed feedback along with commentary was presented to the team. Training modules were tweaked as the nature of concerns started taking defined shapes.Conducted refresher training on Soft skills language and Voice & Accent.Developed and Designed modules to enhance candidates communication skills sets.Researched & Developed curriculum to match the training needs.Worked on audio and Visual aids to maximize the learning curve.Customized modules on English language as per the training need.Scheduled training programs post TNI and TNA. Show less

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  LHH

  Jan 2017 - now

  Career Transition Coach

  Career Transformation Coach: (Outplace Career Coach)Clients: Amazon, VM Mare, Yahoo, Microsoft, Accenture.I assist professionals who are laid off - individuals/ employees going through Career Progression, and Job/Career Transitions the coaching helps them to assess suitable roles and options.Leveraging various assessment tools and templates to introspect, retrospect, and learn from their past experiences, and make informed decisions.Develop effective job coaching and employment plans.Communicate with clients to understand their goals and ambitions.Assist clients to discover and overcome their personal barriers and set goals.Assess the strengths of individuals and teach them to use them effectively.Guide clients in learning to complete job tasks.Help in the development of motivation and skills.Provide coaching in effective job search techniques.Assist people with disabilities in developing social and life skills.Advise on workplace accommodations for people with disabilities.Monitor and evaluate the progress of clients.Keep records and documentation and prepare appropriate reports. Show less

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  Freelance

  Jan 2018 - now

  Corporate Trainer- Soft skills and Voice& Accent Neutralization

  Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house) for corporate, HR training and more Choosing appropriate training methods per case (virtual, on the job training, professional development)Map out annual training plans for management, HR, customer support, and moreDesign and develop training programs (outsourced and/or in-house)Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, and professional development classes)Market available training to employees and provide necessary information about sessionsConduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressedUse known education principles and stay up-to-date on new training methods and techniquesDesign, prepare and order educational aids and materialsAssess instructional effectiveness and determine the impact of training on employee skills and KPIsGather feedback from trainers and trainees after each educational sessionPartner with internal stakeholders and liaise with experts regarding instructional designMaintain updated curriculum database and training recordsHost train-the-trainer sessions for internal subject matter expertsManage and maintain in-house training facilities and equipmentResearch and recommend new training methods, like gamification Show less

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  Progress

  Jul 2018 - Nov 2018

  I held a four months contract with the organization: It is an interesting blend of training and coaching that I delivered I took care of end-to-end training. I have designed the course curriculum in the following manner.Understanding the needs by the managementSurveyed with the HR team and Operations team about the need and the expectationsPreassessment Understood GapsDesigned the training planClassroom sessionCoaching session once a weekThe following plan is catered to teams in India (Hyderabad), Sofia (Bulgaria), Australia and Germany.The topics that I facilitate are these:Accent ReductionSoft skills- Presentation skills, Customer Handling skills, Business Communication- Email, Conference and Telephone etiquetteCustomer Management skills: Being empathetic, Cultural sensitivity awarenessand much more. Show less Job Responsibilities:Handled the induction process across the globe.Developed, coordinated all induction/ training programs and bring about improvement in the induction processEnsured change of behaviour as required depending on business/client/quality/information security needs through focus group discussions and training programsParticipated and developed training programs based training needs; through internal and external programsDeployed training, managed the training effectiveness based on feedback.Deployed training programs based on client and business needs. Show less

  • Soft skills and Communication skills Facilitator

    Jul 2018 - Nov 2018

  • Behavioral skills- Training and Coaching

    Jul 2018 - Nov 2018
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  Independent Consultant

  Feb 2019 - now

  Change Management Consultant/Trainer

  Overseeing and leading any change management projects, including the research, implementation and assessment from start to finish.Managing the communications and views internally.Creating and conducting the coaching and training sessions, including e-learning for various audiences, including customer management and leadership. A clear understanding of the objectives and being able to project these in the classes.Ensuring project goals are met and executed by working with numerous internal resourcesMentoring and supporting junior team members and assigning tasks where relevant Long term relationship building with both clients and colleagues.To acknowledge and address any client issues and resolve these with the intent of exceeding client expectationHelping with and leading on any colleague engagement programmes to do with internal change management Identifying suitable communication strategies and building on these, reviewing the plans and delivering reports to the executives. Show less

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  Coneio Exim Private Limite

  Jan 2020 - Jun 2020

  Human Resources Specialist

  Key responsibilities at the job included:All human resources related activityTalent AcquisitionInduction and OnboardingScreening and Hiring profiles

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  Novartis

  Jul 2020 - Sept 2021

  • Senior Expert - Training & Development

    Jul 2020 - Sept 2021

  • Senior Expert Training & Development

    Jul 2020 - Sept 2021
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  Forsys Inc

  Aug 2021 - Apr 2022

  Manager Learning & Development

  Regularly engage and review with business stakeholders to understand business context and needs.• Address learning needs and/or employee induction for a sub-function/team• Use appropriate techniques for diagnosis, data capture, analysis, and summary/reporting.• Understand skill gaps and deliver suitable interventions to address needs in a timely fashion.• Develop and execute quarterly training calendar (including training facilitation where required).• Use multiple modes such as self-learning, gamification, social learning, etc to facilitate learning.• Develop/customize training content and assessments where required.• Measure and help refine the impact and experience of L&D programs.• Implement strategies to cultivate a culture of continuous learning.• Develop and/or manage employee experience measurement.• (Co)Develop and implement interventions to sustain positive employee experience and culture.• Use relevant research to improve the quality of HCM practices.• Manage relationships and projects with external partners (L&D, OD, HR tech..) where required.• Partner/network with Marketing, IT, Admin and Finance as required for People initiatives. Show less

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  IndiGo (InterGlobe Aviation Ltd)

  Jan 2022 - now

  Consultant - Communication Training
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  Confidential

  Mar 2022 - now

  Independent Training Consultant

  I am associated with this training firm since 2012. The clients served are Accenture, Unisys, Sasken Communications, Societe Generale, Harmain IT, All-State, Wipro Leadership Team, Dr Reddy's and a few more.