
Karly R.

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About me
Enrollment Technology and Communications Specialist at Community Colleges of Spokane
Education

Cheney High School
2004 - 2007Diploma High School/Secondary Diploma Programs 3.5Activities and Societies: Music N' Motion, Choir, All Northwest Choir, Basketball, Volleyball.

Eastern Washington University
2007 - 2013BA of Communications Communication, General 3.5Activities and Societies: Dean's List Symphonic Choir
Experience

Manpower
Jul 2014 - Apr 2018Position originally started as assisting the recruiter with scheduling, receptionist duties, payroll duties, paperwork, filing, giving required tests/orientation to new associates and answering multi-line phones. Current job is to not only complete all these tasks but also recruit, employee relations, communication, networking, client relations, applicant tracking, completing interviews, hiring and firing, running background checks, providing drug screens, providing customer service, reaching sales goals weekly, accomplishing $60,000- $90,000 a week in sales, placements, resume building, creating and filling orders, general HR duties, working on a computer using Excel and Word and being on location for assignments. Show less
Recruiter
Jan 2016 - Apr 2018Recruiter Assistant
Jul 2014 - Jan 2016

Market Equipment
Apr 2018 - Dec 2019Staffing Specialist• Took the company from 47 employees to 73 employees in 18 months• Worked directly with the CEO to create and establish a recruiting department for the company.• Established a recruiting CRM/ATS system to accurately keep track of potential associates and current associates. Updated and created new required on boarding paperwork• Conducted pro-active recruiting through referrals, social media, cold calling, and sourcing data from non-traditional resources• Managed company branding, marketing, website, and social media• Managed and updated the employee handbook and HR policies• Created and placed job ads to recruit new talent• Full cycle recruiting; applicant tracking, interviewing, employee relations, giving required orientations/paperwork to new employees • Attended job fairs, networking, and substantial involvement with trade schools• Worked with and managed third party recruiters• Worked closely with hiring managers to determine their hiring needs. • General HR duties, and working on a computer using Excel and Word• In charge of all company events and safety programs Show less

Community Colleges of Spokane
Feb 2020 - nowAssist in the creation of CRM campaigns and communications plans. Write, develop, and execute targeted electronic, print, and text communications to a variety of different audiences. *Write and edit content for college events, emails, and text templates to be used within the CRM. *Assist the CRM administrator with backend customization, creating reports, and managing stakeholder expectations. *Coordinate and assist with creating training for CRM end users, scheduling meetings with stakeholders helping CRM users resolve problems. *Develop and write engaging and clear communications to be used in a variety of formats. *Assist with editing electronic forms. *Establish and maintain strong and positive partnerships with college outreach, admissions, enrollment, and registration teams to ensure CRM and District outreach efforts are effective and collaborative. *Serve as backup to the CRM administrator as needed. *Assist in enrollment-related communications and use of chatbot, website content management system, email and text messaging. *Participate on college or district committees and taskforces and actively take part in division meetings and college events. *Pursue continual training in the CRM and other enrollment management software tools. *Model professional decorum and mutual respect in all personal interactions. *Complies with district policy, procedures and directives, state and federal regulations, orders and statute and collective bargaining agreements. *Support and advance the CCS strategic plan, and perform other duties as assigned. Show less Responsible for providing customer service via phone, email, and in-person with students at the Spokane Community College Bigfoot Student Center. Respond to and interact with prospective students about admissions, testing requirements, financial aid, registration, disability support services, transcripts, and general college/program information and resources to support student success. *Responsible for maintaining knowledge of the federal, state and institutional policies and procedures to ensure students have information on maintaining financial aid and proper program completion. *Maintain knowledge of services and resources at SCC/CCS to provide students information on all resources. *Research and problem solve staff, student and public inquiries and inform students of student services available to them. *Responsible for creating and issuing student identification cards. *Support and advance the CCS strategic plan, and perform other duties as assigned. * Show less
Enrollment Technology and Communications Specialist
Jan 2022 - nowCustomer Service Specialist
Feb 2020 - Jan 2022
Licenses & Certifications
- View certificate

Project Canvas: A Simple Framework to Learn Project Management Fundamentals
LinkedInMay 2022 - View certificate

How to Lead and Inspire Change
LinkedInOct 2021 - View certificate

5 Ways to Control Your Time
LinkedInApr 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInNov 2021 - View certificate

How to Crush Self-Doubt and Build Self-Confidence
LinkedInOct 2021 - View certificate

Speaking Confidently and Effectively
LinkedInSept 2021 - View certificate

Customer Service Foundations
LinkedInApr 2021 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInApr 2021 - View certificate

De-Escalating Conversations for Customer Service
LinkedInNov 2021 - View certificate

Phone-Based Customer Service
LinkedInOct 2021
Volunteer Experience
Mentor
Issued by Odyssey Youth Center on Feb 2013
Associated with Karly R.
Languages
- enEnglish
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