Jp Martin

Experience

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  Perezonic Engineering Services

  Mar 2005 - Jun 2008

  Fabricator/Machinist

  In charge of the overall procedures for each projects regarding deadlines plus project’s quantity and quality.-Performing the standard procedures such as: * Material quoting * Lay-outing * Bending * Assembly Responsible for handling each and every project using precision tools and equipment, doing all the procedures such as blanking, drilling, refacing, grinding safely, and finish the job with good quality and quantity with the amount of time given. Show less

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  Holland America Line

  Sept 2008 - Jul 2015

  - Responsible for the maintenance of galley equipment such as dish washers & glass washers especially reaching USPH standard.- Responsible for the maintenance of hotel equipment such as coffee machines & juice machines.- Assigned for emergency calls such as AC calls for passenger and as well as crew air conditioning for cabins.- In charge of welding jobs in kitchen, laundry and bar pantries using TIG/SMAW for example: * Stainless shelvings or cabinets * Provision trolleys * Stainless tables * Chemical racks * Equipment covers and brackets - Regular routine in pools and jacuzzis, filling, calibrating ph and Br level as well as draining at night time. Show less

  • Facility Engineer

    Aug 2013 - Jul 2015

  • Machinist

    Sept 2008 - Aug 2013
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  Norwegian Cruise Line

  Sept 2014 - Sept 2015

  Facility Engineer

  - Responsible in repairs, as directed by the First Engineer, machinery and equipment on board including but not limited to piping, pumps,foundations, valves, engines, evaporators, heat exchanger, etc.- Kept the Engine Workshop clean and organized.- Familiar with the Safety Management System including applicable responsibilities in the Safety Organization according to procedures.- In charge of welding jobs in kitchen, laundry and bar pantries using TIG/SMAW for example: * Stainless shelvings or cabinets * Provision trolleys * Stainless tables * Chemical racks * Equipment covers and brackets - Performed regular routine in pools and jacuzzis, filling, calibration of ph and Br level as well as draining at night time. Show less

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  Invest.com

  Jun 2016 - Jan 2020

  Trading and Regulation Advisor

  -Assisted customers in making profitable and safe investments.-Researched market to identify current and potential trends establishing risk mitigation and profit margin.-Generated leads through various media channels.-Managed customer portfolios and recorded all transactions.-Verified authenticity of all documents submitted by customers.-Educated customers about trades risk and suitable investment prospects.

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  Locksmith Services

  May 2017 - Jun 2020

  Call Center Manager

  -Training, coaching, and leading call center representatives as they provide support for customers.-Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives-Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.-Strong knowledge of sales processes & tools - CRM applications-Exceptional computer skills, Microsoft Office-Excellent communication, including written, verbal, and active listening skills.-Excellent organizational and time management skills; and the ability to multi-task.-Assisting other management team members in identifying trends and establishing call center goals.-Ensuring staff members are achieving desired service levels and taking corrective action, as needed.-Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Show less

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  Business Development Center - Parkwood Automall

  Sept 2019 - Jan 2021

  Sales Manager

  - Responded to internet inquiries and sales calls with knowledge acquired by communicating with all departments.- Learned all of our make models trims and packages to assure the client's needs.- Managed sales client profiles, answered client inquiries quickly, and leads instantly to assure.- Generate sales appointments for customers to meet with Senior Management.- Communicated between management, sales, and client to make sure the client's needs were met.- Answered chats and multitasked with phones and salesmen management to assure business.- Created an appointment list daily for sales management to assure a smooth sale.- Created client retention list and generated future relationship sale or lease with previous.- Made 100+ outbound follow-up calls to our prospects daily, maintained lease contracts, and followed through with service appointments or client needs after purchase to guarantee.Succeeded and excelled in client appointments and retention being the top BDC manager. Show less

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  Youknowitspersonal.com

  Jan 2020 - Jan 2021

  Founder / Author

  Our passion is to bring a little smile to our visitors each and every day! Daily, we search theinternet for inspirational, fun, touching and amazing stories.We are headquartered in Ukraine and have editors located all over the world bringing youinspiring, uplifting and engaging content.If you have enjoyed any of our posts we invite you to share them with your friends to brightentheir day.

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  IAG

  Jan 2021 - Feb 2022

  Shift Manager

  -Training, coaching, and leading call center representatives as they provide support for customers.-Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives-Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.-Strong knowledge of sales processes & tools - CRM applications-Exceptional computer skills, Microsoft Office-Excellent communication, including written, verbal, and active listening skills.-Excellent organizational and time management skills; and the ability to multi-task.-Assisting other management team members in identifying trends and establishing call center goals.-Ensuring staff members are achieving desired service levels and taking corrective action, as needed.-Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Show less

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  Unishippers

  Feb 2022 - Oct 2022

  Online Support Specialist

  - Serve as a point of contact for customers on any Logistics related issues.- Collaborate with Customer service, Quality, Planning, and Purchasing to resolve issues or queries they may have.- Follow procedures in processing all non-conforming goods or returns as required.- Provide support in the planning and tracking of the shipment of finished orders.- Responsible for keeping appropriate documentation and logs to support all planned finalized orders.- Follow sales orders to prepare goods stated for shipment.- Stay current with knowledge of dispatch, logistics planning, and effective supplier management.- Responsible for providing accurate reports to track performance and enable decision-making.- Actively participate in continuous improvement and problem-solving activities within the unit. Show less

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  AIDA Cruises

  Jul 2023 - Mar 2025

  Hotel Technician

  -Responsible for the maintenance of galley equipment such as MEIKO dishwashers & glasswashers especially reaching USPH standards. -Responsible for the maintenance of hotel equipment such as WMF / FRANKE coffee machines & juice machines. -Assigned emergency calls such as AC calls for passengers and as well as crew air conditioning for cabins. -In charge of welding jobs in the kitchen, laundry, and bar pantries using TIG/SMAW for example: * Stainless shelvings or cabinets * Provision trolleys * Stainless tables * Chemical racks * Equipment covers and brackets -Assigned for the repair and maintenance of the engine room pipe fitting, and overhauling of pumps and valves. -Fabrication of engine lockers, motor frames, and supports, hatches, racks for paints and chemicals, and most of the sheet metal fabrication using TIG/SMAW and oxy-acetelyn. -Operating lathe machine and milling machine for making flanges and spares. Show less

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  The Ritz-Carlton Yacht Collection

  Apr 2025 - now

  Marine & Hotel Fitter

  1. Ensures an un-paralleled experience and the highest level of satisfaction for our guestsand Ladies and Gentlemen by performing repairs to, and maintenance of, deckmachinery, hotel equipment and accommodation plumbing systems, such as but notlimited to: Galleys, Laundries, Pools, Lifeboats, Tenders, Zodiacs and Safety systems asdirected by the Ship Service Engineer2. Performs general routine maintenance tasks contained within the Planned MaintenanceSystems under the direction of the Ship Service Engineer3. Responsible for the inventory and proper securing of tools & consumables within theZodiac workshop and plumbing stores4. Proactive and makes daily accommodation machinery space inspection rounds in areassuch as pool rooms, hydraulic rooms, laundries and galleys in order to promptly identifyand address deficiencies5. Conducts weekly checks of Lifeboats; Tenders, Zodiacs & hydraulic power packs6. Forms part of an on-call rotation for hotel and plumbing related callouts7. Maintaining the highest USPH standards, the Marine - Hotel Fitter tests backflowpreventers, advising Ship Service Engineer of any discrepancies within the cross-connection plan Show less