Zinhle Masondo

Experience

• 

  Earthchild & Earthaddict Clothing

  Apr 2013 - Jun 2015

  -Maintain the store standards and adhere to company policies and procedures-Manage customer experience by displaying great merchandise and resolve complaints-Staff training, complete training plans and draft training rosters-Drive sales by conducting role plays, mystery shopper training and staff assessment-Resolve maintenance and IT issues and manage stock loss prevention -Manage customer experience by locating and selecting merchandise-Create style options for customers-Ensure that excellent customer service is demonstrated at all times-Operate point of sale terminal, cash register and card transaction machine

  • Store Manager

    Apr 2014 - Jun 2015

  • Sales Consultant

    Apr 2013 - Mar 2014
• 

  Swatch Group

  Jul 2015 - May 2017

  Store Manager

  -Staff training on sales, the brand,, products and policies-Monitor and prevent stock loss by doing hazard counts daily-Ensure the customer service is exceptional at all times-Performance reviews, daily meetings to discuss sales and targets-Merchandising as per international guidelines-Quarterly stock taking

• 

  MINISO Life Style Pvt. Ltd.

  Oct 2017 - Mar 2020

  Assistant Operations Manager

  -Daily, weekly, monthly and yearly sales and cash up reports-Monthly store manager’s meetings -Admin for the office and the stores-Store visits, performance reviews and staff training-Deal with customer queries that got escalated from the stores-Manage all the stores petty cash and travel allowance claims

• 

  Masodi Organics

  Mar 2020 - Jun 2020

  Operations Lead

  -Handling customer orders and queries-Managing and replenishing stock-Social media accounts management-Write mini blogs for the website

• 

  Scribante Labour Consultants

  May 2021 - now

  Operations Administrator