Riddhi Dholakia

Experience

• 

  Allstate Canada

  Dec 2019 - Jan 2021

  Junior Business Analyst

  • Employed suitable elicitation techniques to collect information and identify stakeholder requirements. • Interfaced with stakeholders, facilitating communication between customers and the IT department. • Served as a liaison between users and the development team, elucidating business and IT processes. • Contributed to the formulation of targeted questionnaires and interviews for Subject Matter Experts (SMEs), clients and business users to ascertain project requirements for successful completion. • Participated in feasibility and risk analysis, considering project-relevant factors, to pinpoint critical business and high-risk areas within the application. • I acted as a point of contact for business users and developers, helping them with requirements submission, modification requests, and project-related queries and concerns clarification. • Produced use case documents and utilized MS Visio to create UML diagrams, incorporating use case diagrams, activities and classes to illustrate business process flows and workflows. • This aided development and quality assurance teams in comprehending the requirements. • To identify crucial and high-risk application areas, participate in JAD risk, feasibility and requirements analysis sessions with a range of stakeholders including designers, developers, QA and management. • Collaborated with the QA team to review and validate test plans and test cases, ensuring the final application aligned with user requirements. • Formulated a user acceptance test plan and test case scenarios, facilitating a select group of key end users to assess the application's UI and functionality.• Proficiently created Epics and User Stories, providing comprehensive details such as descriptions, acceptance criteria, Definition of Ready (DOR) and Definition of Done (DOD). Show less

• 

  TELUS

  Feb 2021 - Sept 2022

  Business Analyst

  • Led and took part in various agile ceremonies including Sprint Planning & Estimating meetings, Backlog Grooming, Daily Scrum (standups), Story mapping session and triage. Used Confluence and Jira a lot.• Proficiently created Epics and User Stories, providing comprehensive details such as descriptions, acceptance criteria, Definition of Ready (DOR) and Definition of Done (DOD).• Generated low-fidelity mock-ups, wireframes, and relevant sketches, contributing to Business Analysis best practices.• To enable effective and successful data migrations, synchronize planned tasks, dependencies, task allocations and progress reporting.• Actively participated in backlog refinement and sprint planning events with the development team, aiding in estimation strategies and prioritization techniques for user stories.• Collaborate with multidisciplinary groups to guarantee that project deliverables are finished on schedule, within scope as well as budget.• Conducted risk analysis for various reporting initiatives and recommended strategies to mitigate identified risks.• Compiled lessons learned at the end of each sprint and conducted retrospective meetings to address problems encountered and devise solutions for future sprints.• Evaluated the 'As Is,' 'To Be,' and transitional states, followed by visually representing them to keep stakeholders updated. Show less

• 

  Walmart

  Oct 2022 - now

  Business Analyst

  • Conducted Product Backlog refinement sessions with the Scrum team to enhance, prioritize and estimate user stories.• Collaborated with the Product Owner to create, refine and oversee a Product Backlog and User Stories in JIRA.• Take the initiative to perform duties of Scrum Master when needed, facilitating problem-solving, conflict resolution and impediment removal which leads to a significant increase in team velocity.• In my role as a Scrum Master, I helped the team to solve problems, resolve conflicts and remove obstacles, which increased team velocity.• Engaged in bi-weekly Sprint Review and Sprint Planning meetings alongside the Scrum Master.• Led Scrum review and retrospective ceremonies, actively analyzing and implementing lessons learned to enhance team efficiency.• Ensured the highest quality for updates, changes, releases and deployments by aiding in the setup and utilization of test environments.• Developed test plans and strategies, crafted specific test cases and executed transactions to conduct tests and validate results.• Offered operational support to commercial teams as required during the implementation process.• Conducted data analysis, documented data definitions between new and existing systems.• Generated reporting requirements and when necessary; documented reporting/data processes.• Prepared affected employees, maintained facility documentation and adhered to change control standards.• Managed long-term customer relationships by anticipating and addressing underlying needs.• Provided proactive added value for products, services and processes.• Collaborated with relevant technology users and teams to ensure the prompt resolution of day-to-day processing challenges and problems.• Maintained a high level of service with minimal impact on the company and clients.• Evaluated the capabilities of the existing system, utilizing methods such as interviews, document analysis, requirements workshops, surveys, and site visits. Show less