Kim Cunningham

Experience

• 

  BellSouth Telecommunications

  Apr 1990 - Apr 1998

  Evaluated customer needs to develop new product concepts for BellSouth. Conducted all aspects of new product development including; preparing products for market test, analyzing product potential, directing market research to evaluate concepts, defining competitive trends and customer needs, developing product requirements/specifications and negotiating with vendors. Organized and lead product development teams. Developed deployment strategies including launch site identification, deployment and capacity issues. Defined, monitored, and measured customer experience and product performance. Show less Coordinated and managed all aspects/activities of the development of multiple modules of the Regional Negotiation System (RNS). Responsible for all project elements including, project charter, project plan, project scope, as-is-model, schedules, status reports, and closeout documentation. Accountable for project quality, ensuring quality requirements were defined, quality measures were developed which included acceptance measures, testing plans, and assessment of customer satisfaction. Served as a Subject Matter Expert during IT design and data modeling sessions to develop the RNS application. RNS - The Regional Negotiation System is used by Consumer Service Representatives for Service Order issuance, Customer Service, and Billing/Collections functions. The application directly supports the day to day revenue stream for AT&T in the SE Region, and is the primary application used by customer facing service representatives, the image of AT&T in the SE. The application is still in use in 2011. Show less

  • New Product Innovation Manager

    Jun 1996 - Apr 1998

  • Systems Planning Manager

    Jun 1994 - Jun 1996

  • Project Manager/Business Area Analyst

    Apr 1990 - Jun 1994
• 

  AT&T

  Apr 1998 - now

  Currently leading a Dev Ops Team of 119 Technical Directors, Software Engineers, Scrum Masters, UX Designers and Program/Process Managers located in 19 states. Ownership of Real-Time Automation & Predictive Insights Development; Customizing solutions for the individual not the average. In 2021: • Delivered a series of innovative solutions using User-centric Design, Design Thinking and Agile development methodologies, driving transformative change. The team completed design and development of 410 Operations Transformation large - and small-scale initiatives enabling capital and portfolio saving of $605M. • Launched Compass – A single tool for managers to understand and coach technician performance, providing relevant and actionable data-driven information. Near real-time GPS, telematics, alerts & mapping, dispatch job data, notifications, performance metrics, scheduling, approvals, actionable insights and in application documentation. • Operationalized key Initiatives based on successful Experiments and Proof of Concepts to maximize contribution to the Firm, improve speed of delivery, and enhance reusability. • Significantly Improved transaction times for integrated solutions; expanded the availability of shared resources (APIs, Services, Databases, microServices); reduced time to market; improved impact to customers and enabled reusability of software/automation and solutions for platforms, tools and apps • Drove an empowering operating culture to drive initiatives and platforms by promoting re-use, ownership, accountability, and collaboration across organizations. Continued our pivot to the Public Cloud and aligned with the DevSecOps (DSO) Model. Embraced continuous learning, innovation and leveraging data to make decisions. Empowered Developers to share knowledge/skills and work across teams, enhanced the skills of the team members and myself. Balanced work ensuring the right people were working on the right initiatives for faster delivery Show less Responsible for all aspects of Network Provisioning for AT&T Wireline, U-verse and VoIP Leading a team of 88 Provisioning Technical Directors and Subject Matter Experts located in 16 states responsible for: • Providing subject matter expertise concerning all areas of Network provisioning: technical solutions and project management for all provisioning systems and functions; interpreting impact and ensuring implementation of new technologies and products; creating internal policy for provisioning systems and processes; establishing processes and developing methods & procedures; requirements development, testing, implementation & post production support for all Legacy Telecom, IP and U-verse products (VoIP, FTTN, FTTP, eGPON, BPON, GPON, HSIA)•Technical troubleshooting required for recovery from the most complex network problems in real time to restore service, identify root cause, resolution, workarounds, testing & implementation of vendor/IT fixes or design changes•Strategic planning, optimization and cost reduction opportunities, service order flow through, systems evolution, business planning and project development & implementation•Supporting U-verse and IPDSL network build out and optimization including migration of existing customer base •New product delivery, systems architecture and process enhancements insuring proper integration to the Network infrastructure•Client Support for Network Provisioning & Maintenance Centers (MLAC – Mechanized Loop Assignment Center, RCMAC – Recent Change Memory Administration Center, SAG – Street Address Guide, EWO – Engineering Work Orders, NAFG – National Address Filter Group, UMLAC – U-verse Mechanized Loop Assignment Center)•Tier I & II support for Provisioning Systems and Applications: BISMARC, Circuit Manager, DaVAR, DSF (LFACS/SOAC), Exception Manager, FIRST, FOMS, HAL, LCCAM, MARCH, PIB, PT GUI for FACS/SWITCH, SAG Systems (PREMIS, ASON, RSAG, SAGO), ServiceDirectR, SWING, SWITCH, SWITCH/FOMS Show less Responsible for all aspects of the E.164 North American Numbering Plan for AT&T Wireline, Wireless, VoIP, and CLEC Leading a team of 68 Numbering Subject Matter Experts responsible for: Technical solutions and project management for all numbering functions (Code & Block Administration, Inventory Management, Regulatory Utilization Reporting, Local Number Portability, Area Code Relief, Number Resource Optimization - Pooling/Donations, Capacity Management, Code Migrations, Re-homes and LRN, OCN and SPID Migrations) AT&T representation on the Numbering Industry groups (CIGRR, INC, NAPM-LLC, NOWG, and LNPA WG). Interpreting impact and ensuring implementation of FCC and State ordersCreating internal policy for number management consistent with ordersProviding subject matter expertise concerning industry guidelines and FCC and State orders Supporting Mobility Network build out and optimization including migration of all NPA-NXXs to 3G and LTE/4GNew product delivery, systems architecture and process enhancements insuring proper integration of numbering resources essential to all switch-based products Tier I & II support for Telephone Number Administration and Local Number Portability Centers, Numbering Systems and Applications Technical troubleshooting required for recovery from the most complex network problems in real time to restore service, identify root cause, resolution, workarounds, testing & implementation of vendor/IT fixes or design changesSupporting Wireless Acquisitions & Divestitures Show less Responsible for all aspects of AT&T SE Region's Employee Referral Program to promote the sale of company products and further the company's revenue objectives including; setting the overall strategy, goals and objectives, developing and managing all marketing communications materials and promotional programs, data analysis, projections and tracking, project management, and relationship management (with internal clients and external suppliers). Responsible for the SE system conversion to the enterprise wide platform, managing the various stakeholders of the project and acting as a liaison between the development teams and the enterprise wide, multiple client/functional organizations throughout the project cycle ensuring completion of the project on schedule and within budget constraints. Show less Led a team of Senior H R Generalists supporting Consumer Services and Network Operations. Provided executive level support and counsel on high-impact, complex, and cross-functional problems in all areas of Human Resources including; labor relations, collective bargaining agreement interpretation (CWA and IBEW), arbitration preparation and support, internal investigations, strategic communications, staffing, training and development, performance management, employee engagement, affirmative action, organization and talent reviews, succession planning and compensation. Developed, recommended, and implemented human resource process and policy changes. Show less

  • Director Of Technology

    Nov 2017 - now

  • Director Project Management Network Technical Engineering – Provisioning

    May 2011 - Nov 2017

  • Director Project Management Network Technical Engineering - Numbering

    Feb 2009 - May 2011

  • Director Project Management

    Feb 2008 - Feb 2009

  • Lead Human Resources Generalist

    Apr 1998 - Feb 2008