Jayaram S Nair

Experience

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  Universal Tours And Travels , Trivandrum.-India

  Jan 2005 - Dec 2009

  Reservation and Ticketing Officer

  Handled International, Domestic & Online Ticketing.Closely Interacted with Sales Executives from various Airlines to keep myself up to date with all the product enhancements, special deals, etc. Negotiate competitive fares for groups travel to ensure maximum revenue. Handled visa documentation formalities and follow ups for all travel documents and maintained approved visa records.Attended the seminars and training programs conducted by different Airlines.Maintained customer relations, client servicing and public relations.Ensured that all our customer requirements are met to their utmost satisfaction. Show less

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  Global Aviation Services Pvt. Ltd. Trivandrum – India

  Dec 2009 - Jan 2011

  Reservation & Sales Executive

  Handled Reservation and Sales for Qantas Airways, Korean Air and Kenya Airways. Handled JTB holidays reservation and sales for IATA & NON IATA Agents.Actively coordinated with Mumbai Head office for seat confirmations, promotional fares & marketing materials.Obtained maximum acquisition on market information, competitor activities and update from branch head on daily basis.Handled and organized group travel from Travel Agents by provide them competitive fares by keeping reasonable retention. Show less

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  ITL World- Travel Management Company

  Jan 2011 - May 2017

  Supervisor – Corporate & Retail Travel

  Dedicated to potential corporate oil & gas customers for seamen/marine/offshore and other travel related services such as Saipam Eni and Amec Foster Wheeler regional offices.Organized and planned travel, holidays, incentive tours, hotels and transfers around the world.Followed up on outstanding balance and connected issues of corporate customers.Negotiated with airlines for corporate deals and ad hoc fares on behalf of corporate customers.Provided visa / transit visa, health and security information to travelers to make firm decisions.Actively identified up sell opportunities and persuading the customers to take advantage of this.Trained new employees and acted as a mentor to provide in-depth technicities of GDS usage and fare constructions. Ensured that the high standards required of potential customers are met in accordance with the company travel policy. Show less

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  Merit Travel

  Apr 2019 - Feb 2021

  Leisure Travel Consultant

  Assigned to oversee large market clients in US & Canada Assist travelers for online & offline flights, hotels, car rental, train, visa, and meeting/banquet assistance.Provide best possible lowest logical solutions for complex routings with optimum fare level applying different route mix and complying the policy guidelines.Process tickets, exchange, invoices, automated itineraries, refunds, flight passes using native GDS (Amadeus) and in-hours scripts and applications.Ensure policy compliance and thorough understanding of travelers requirement, escalate policy deviation when necessary.Apply relevant saving codes for flights, hotel & car rental for travel spend analysis as per client’s contractual requirements.Provide alternate flight/hotel options during weather disruptions (IROP) by securing waivers from airlines for courtesy reprotection. Show less

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  Canadian Red Cross

  Feb 2021 - Apr 2022

  Emergency Care Worker

  Support Canadian Red Cross through a wide variety of operations that include but are not limited to: COVID 19 testing and vaccination sites, U.S.-Canada border operations. Perform reception and information duties which may include: providing information regarding services offered within the centre and provide access control to the facility Assist in the setup, daily operation and/or closing of a COVID19 testing and/or vaccination sites, both in person or virtually Provide information, administrative and logistic support to the stakeholders Support and reinforce health and safety protocols with clients, visitors and colleagues including social distancing, sanitization, wearing of personal protective equipment Conduct phone calls to notify close contacts of their potential exposure; refer contacts for testing and connect them to community resources to support self-quarantine Contribute toward the establishment and maintenance of safe & supportive working environments for diverse populations and incorporating cultural considerations Support other Red Cross initiatives to provide a coordinated team effort in meeting the needs of the most vulnerable in the community Show less

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  Canadian Red Cross

  Jul 2022 - Aug 2022

  Mobilization Coordinator

  Workforce Sourcing – Identification, Screening and Documentation Based on assigned workforce planning targets, generate an eligibility list and contact identified personnel with the appropriate profile, training, vetting and availability to meet workforce planning requirements. Directly validate personnel availability, mobility information, and other relevant criteria and record any new information on relevant trackers. Provide prospective personnel with response specific communication and conduct screening related to any health and safety considerations, informed consent, hardship conditions or other response specific pre-deployment considerations to confirm or decline workers. Ensure accurate and complete tracking of information and data related to health, safety and reporting requirements, including following the Telus 360 call disposition standards and filing of signed consents, agreements and documents. Deployment Administration – Scheduling, Travel Arrangements and Confirmation Communications Provide the beginning to end direct service for scheduling and deployment of personnel to responses, including ensuring files are updated, travel arrangements are made, and effective information exchange between the mobilization team, the worker, Readiness, and the PS Emergency Operations Team. Confirm transportation plans and books flight/rail/hotel/rental car arrangements using the standard CRC travel vendor and approved processes, ensuring accuracy in coding and personal identification details. Coordinate routine and urgent change requests for travel requirements, transfers of workers, early departures, extensions and replacement workers on schedules, trackers and with stakeholders. Escalate all serious incidents, inquiries and issues to Mobilization Supervisor including inquiries that fall outside of the approved frequently asked questions. Show less

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  Kal Tire Mining Tire Group

  Aug 2022 - now

  Senior Travel Coordinator

  Coordinate all requirements for travel including flights (commercial airlines or company aircraft), transportation, accommodation, meeting space and catering. Refer to company Travel Policy and apply this policy in relation to the traveler’s profile preferences. Booking Domestic, International flights, car rentals and hotels on the GDS system and online platforms. Issuing of airline tickets meeting BSP and IATA regulations. Process ticket exchange, invoices, automated itineraries, refunds, on GDS Facilitate any changes required to team members’ travel requests. Analyze travel cost versus efficiency and make recommendations for changes that may enhance service to team members. Ensure that travel requests which are outside the bounds of the company Travel Policy have appropriate approval. Responds to a broad spectrum of travel issues, delays and emergencies by email and telephone Provide alternate flight/hotel options during weather disruptions (IROP) by securing waivers from airlines for courtesy reprotection. Show less