Eleanor Crick

Experience

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  Lombard

  Mar 2004 - May 2013

  Senior Customer Service Executive

  Supervised a small group of colleagues within the Daily Rental team at Lombard Vehicle Management. The Daily Rental team provided vehicle rental solutions for corporate customers.Duties included- recording team data- Collating holiday records- Co-ordinating shift patterns- providing support and feedback to colleagues- inbound telephone calls and emails- complaint resolution

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  Econocom

  Nov 2013 - Oct 2015

  Sales Support Administrator

  My duties included processing documentation and preparing contracts for customers who required financial solutions to their IT investment projects. I processed supplier purchase order requests and invoices for payment, liaised with customers regarding their ongoing projects and liaised with suppliers regarding delivery of projects and services. My role involved working closely with my Sales contacts to deliver a consistant and professional service to our customers. I also raised invoices and prepared spreadsheets and reports as well as completing many administrative duties such as filing, scanning and mail. Show less

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  Sgfleet

  Oct 2015 - Aug 2017

  Customer Service Supervisor

  My duties included managing the workload of a Customer Service pod to ensure that exceptional levels of Customer Service were maintained and ensuring that customer requests and queries were dealt with in a timely manner. The tasks undertaken by the pod that I led included quotations, ordering vehicles, arranging deliveries, arranging collections, booking vehicles for Service, MOT and repairs, authorising maintenance work, arranging daily rental vehicles and dealing with a variety of customer enquiries.I provided training and ongoing support to the other members of the pod. Show less

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  SG FLEET UK LIMITED

  Aug 2017 - now

  Training Manager

  In my role as Training Manager, I work alongside the Innovation and Technology team to deliver multiple system and service improvements to our colleagues. I provide training to our UK employees on our global leasing system and online quoting and telephony platforms to ensure that they have the necessary understanding of the software to do their roles. I also create useful and simple to follow training notes to support ongoing learning in line with our global strategies.