Grace Ademola

Experience

• 

  Nestlé

  Jan 2014 - Jan 2022

  • Developed and implemented strategic sales plans that expanded and increased the company's customer base by 10% and solidified its presence.• Proactively communicate and collaborate with all business units to analyse information, functional requirements, business impact and processes.• Supervised secondary sales force and worked closely with sales colleagues for distribution, availability and visibility of designated products in retail outlets.• Engineered and flawlessly executed seminars, training workshops and symposiums for clients and third-party employees, increasing client retention by 13%.• Harnessed good oral, written, and graphic communication skills to deal with the pressure of deadlines and the ability to effectively provide a service to people from a wide variety of backgrounds.• Increased growth and exceeded sales targets by 12% by effectively managing the sales teams and by assessing the team's strengths and weaknesses.• Developed and implemented distinctive new sales initiatives, practical strategies and programmes to capture key demographics increasing coverage by 7%. Show less • Implemented innovative strategies by driving sales volume by 10% and maximising all opportunities, including cross-selling and add-on sales.• Provided client-based design solutions with a creative approach through clear communication, active listening, and lifestyle consideration.• Retained and grew a portfolio of relationships by performing proactive, mobile and value-adding partnership roles and monitored, followed-up and escalated cases to meet customer response commitments improving customer satisfaction by 15%.• Assembled customer transactions (lists, metrics, KPIs, analytics) information for marketing, product, and sales initiatives that were used to improve client satisfaction by 12%.• Deliver memorable service and an outstanding customer experience through the Homebase customer journey to deliver both personal targets and support the total Showroom targets, which led to a 15% decrease in exceeding the deadline.• Deployed persuasive marketing communication and increased sales by 30%. Develop project brief, plan scope and KPIs to ensure expectations are met.• Effectively communicated the features and benefits of products to consumers and created a demand for designated products, increasing product awareness, market penetration and business growth by 15%.• Controlled and enhanced the forecasting, planning and reporting tools for reports daily, weekly, monthly, and ad-hoc to support growth strategies. Show less

  • Territory Account Manager

    Jan 2015 - Jan 2022

  • Sales Analyst

    Jan 2014 - Jan 2015
• 

  10Alytics

  Oct 2022 - May 2023

  Business Analyst

  • Define precise, concise, realistic and testable functional and non-functional business requirements with the stakeholders increasing the rate of achieving appropriate project outcomes by 14%.• Continuously improve approaches to requirements gathering, process improvements, analysis and business modelling, including educating, coaching and developing the skills of colleagues to enhance the quality of service by 15%.• Produce and maintain relevant business analysis documentation aligned with the organisation's templates, methodologies and governance.• Translate broad-stroke feature requests from stakeholders into the Epics and Stories that the development team can refine and prepare before putting them to work, increasing workflow efficiency by 10%.• Lead the impact analysis and as-is process mapping, all the way through to management requirements, designs and delivering the implementation of the changes. • Document system design decisions in terms of state, activity and flow diagrams, as value streams, as persistent maps, and in whatever forms are necessary to capture the essence of system components and their interactions.• Organise and facilitate daily meetings, reviews/demos, retrospectives, sprint planning, release planning and product backlog refinement sessions, increasing productivity by 8%.• Act as interface and coordinator of strategic and tactical analytic solutions with functional organisation and actively participate in the evolution of the Business Analytic team.• Identify operational processes inefficiencies and recommend necessary improvements and facilitate month-end closing processes, invoicing, journal entries and account reconciliations.• Conduct business and functional gap analyses through a detailed understanding of the business processes for the business and application systems, improved overall business performance by 10% Show less

• 

  Nestlé UK & Ireland

  May 2023 - now

  • Customer Support: Handle customer inquiries in real-time and provide frontline support across multiple communication channels, troubleshoot and resolve customer issues efficiently, achieving a 99% issue resolution rate.• Customer Plan Management: Oversee the management of complex customer plans, including base and uplift planning, collaborate with sales analysts to establish accurate customer baselines and develop promotional plans to drive revenue and optimise trade spend.• Joint Business Plans (JBP): Develop and refine Joint Business Plans with a focus on performance-based investments, contributing to significant improvements in customer engagement and plan execution.• E-Commerce Collaboration: Lead initiatives with e-commerce team that improved eB2B readiness of customers by 70%, increasing market share and distribution.• Monthly Business Planning: Utilise Visual Fabriq and multiple datasets to identify risks and opportunities, resulting in 80% improvement in forecast accuracy.• Trade Spend Management: Manage trade spend actuals, optimising accrual management and ensuring compliance with trade spend charters. Show less • Provided real-time support to business managers, addressing concerns via phone, email, and chat.• Managed the setup and maintenance of planning information in Customer Plans on CRM, ensuring 100% accuracy against finance and business reporting KPIs.• Generated internal reports and insights to support the monthly business planning process, providing the business with necessary visibility and understanding of customer plan performance.• Provided support to the Business Manager with populated promotional proposals aligned with the customer plan and timelines.• Ensured 100% adherence to Nestlé compliance and best practices in Customer Planning processes• Completed pre and post-evaluation of promotion activities. Show less

  • National Account Executive

    Jan 2024 - now

  • Sales Support Specialist

    May 2023 - Dec 2023