Mary Fabiyi

Mary Fabiyi

Technical Intern

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  • Timeline

  • About me

    Network Administrator, Technical Support Engineer, Customer Support Representative

  • Education

    • Federal University of Agriculture,Abeokuta

      2013 - 2018
      Bachelor of Science - BS Physics
  • Experience

    • Federal Institute of Industrial Research, Oshodi (FIIRO)

      Jul 2016 - Sept 2017
      Technical Intern

      • Worked alongside the Lead technicians and engineers in repairs, maintenance and installation of airconditioners in the offices, domes and environs. • Engaged in troubleshooting and restoration performance by completing basic repairs of electrical home appliances such as refrigerators, electrical kettles, electric iron etc.

    • Lagos University Teaching Hospital, Idi-Araba

      Oct 2016 - Feb 2017
      Medical Physicist Intern

      • Used computers and Radiation Dose Calculator to perform dose calculations based on specific patient information for a diagnostic procedure and analyze data.  Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees. • Organized files and records and handled other support tasks, freeing up Senior Medical Physicists to take on more pressing responsibilities. • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere. • Worked with scientists to develop testing procedures, collect samples and data, and perform tests. Show less

    • HiiT Plc

      Jan 2020 - Aug 2020
      Network Administrator Trainee

      • Fix cables and other hardware devices. Designed, planned, tested, and configured network communication systems. • Performed troubleshooting and diagnosis for LAN/WAN performance and connectivity. • Installed, configured and operated LAN and WAN using networking IP routing protocols such as a static and dynamic routing, EIGRP, RIP V1 & RIP V2 and OSPF V2. • Handled daily network maintenance with new installations, configurations, and troubleshooting of devices, cabling, and equipment. • Documented network switching and routing equipment and connected IP-addressable devices and cabling to maintain current records. Show less

    • AdisaMoney Enterprise

      Jan 2021 - Nov 2021
      Customer Care Representative

      • I transformed customer feedback into actionable perceptions that increased revenue, developed customer loyalty and improved the business processes. • Handled 40+ face- to- face daily interactions, providing customer support by attending to customer’s requests and resolving issues. Sought out every opportunity to improve customer experiences to delight customers and build trust. • Updated records with all interactions and customers transactions. • Met inbound customer needs while maintaining strict performance targets. • Covered extra shifts and maintained flexible schedules to achieve business goals. Show less

    • Compaira

      Jun 2022 - Sept 2022
      Customer Support Specialist Volunteer
    • Softcom Limited

      Aug 2022 - Oct 2022
      Customer Support Personnel
    • Access Bank Plc

      Nov 2022 - now
      Graduate Intern
  • Licenses & Certifications

    • Leadership and Emotional Intelligence

      Indian School of Business
      Sept 2020
    • Cisco Certified Network Associate Routing and Switching (CCNA)

      HiiT Plc
      Aug 2020
    • Google Technical Support Fundamentals

      Coursera
      Oct 2020