ABIMBOLA OLANITE

Experience

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  Arc view Investment Ltd

  Feb 2011 - Nov 2013

  Property Consultant/ Marketer

  • Market available products and follow up on clients• Do presentations of products to companies or group of individuals• Collection of payment slips, giving of receipts and letters to customers• Public Relations

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  CNSSL Contact Centre Limited

  Jun 2013 - Jul 2013

  Clean up Agent for MTN Nigeria

  • Call MTN customers to disseminate information• Give records of clients attended to per shift• Ensure all complains are resolved

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  Futureview Bureau De Change

  Nov 2013 - Aug 2015

  Cashier / Admin Assistant

  • Processing of bid and rendition of returns to CBN.• Preparation of funds mobilized, petty cash, sales and weekly activity reports• Processing of staff pensions and P.A.Y.E remittances• Filing and keeping records of all transactions

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  Konga Online Shopping Ltd

  Mar 2017 - Dec 2017

  Call Center Agent

  • Collection and resolution of customer complaints• Assisting customers with request to place orders and other request• Dissemination of important information to customers via calls and emails• Documenting all customer interaction• Create account for new customers• Marketing, cross selling and up-selling of products.

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  Nigeria Model United Nations Society

  May 2018 - Sept 2020

  Administrative/ Programme Officer

  • Preparation and dissemination of letters to schools• Liaise and follow up on schools, vendors and clients.• Preparation of financial and administrative reports.• Documentation and organization of records/filing system• Program coordinating/ Supervision• Assisting in recruitment process.• Managing office supply stocks and equipment.• Assist Chairman with overseeing the activities of the Lagos Office

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  International Security Organization - ISO KLG (ISO-SEC)

  Sept 2020 - now

  Faculty Head/ Customer Service

  - Attend to customer complaints from payment, Certificate sorting and more.- Coordination of course activities and facilitators.- Supervise/train and guide colleagues to help customers achieve better customer experience- Marketing - continuously marking our presence in new grounds, social media, through referrals and more- Collating data, delegation/disseminating of information on courses.- Report Writing and presentation- Ensure that all complaints are resolved in the shortest time possible- Damage control and building customer confidence in the product. Show less