Amanda Houck

Experience

• 

  Performance Toyota Volvo

  Oct 2012 - now

  From my role as Internet Supervisor, I grew into the role of Internet Director. In addition to Internet, I oversee our Vehicle Exchange Program, Service Appointment Coordinators, and work with our local community coordinating charitable giving opportunities and sponsorships. Improving business opportunities by increasing customer and employee satisfaction in our Sales and Service Department. Building stronger relationships and finding solutions helps us increases opportunities, satisfaction, and the bottom line. Show less As the Internet Supervisor for the Performance Toyota Scion Team, I am responsible for:• Developing and managing the Internet Team• Preparing metrics and reports to be used to measure the performance of the department• Helping to attract potential customers by answering product questions• Assisting the staff with customers' needs, pricing, and inquiries• Retaining current customers and obtaining new customers• Maximizing customer satisfaction• Exploring new lead sources and products to benefit the consumer's experience and dealership• Utilizing the CRM to manage and track records as well as create new processes, emails, and campaigns,• Motivating the team to excel and exceed new goals• Training new hires to perform their duties• Maximizing profitability of the department Show less

  • Business Development Director

    Jan 2017 - now

  • Internet Sales Supervisor

    Dec 2014 - Dec 2016

  • Internet Sales Consultant

    Oct 2012 - Dec 2014