Melissa Ferrer-Smith, Exec MBA

Experience

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  DFW International Airport

  Jan 2011 - Jan 2016

  Senior Human Resources Consultant, Business Partner

  Directed C-suite leaders through organizational design and talent strategy process to execute on CEO goals, including integrating marketing and sales functions and building a Customer Experience department. Partnered and steered regularly division and department leaders across Finance & ITS, Administration & Diversity, Revenue Management (Customer Experience), Global Strategy (Sales, Research Analytics, Marketing), Audit, and Legal to leverage talent to deliver on established strategic priorities and KPIs. Supported a diverse business model between corporate leaders and the Board members. Served on multiple Board committees as SME: Change Management, Triennial Policy Review and Wellness. Show less

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  Cinemark

  Jan 2016 - Jan 2020

  Head of Human Resources - Corporate & Field Operation - Eastern Division

  Collaborated with executive leadership to construct and implement innovative business initiatives and form a customized HR organization to support change. Directed organizational effectiveness projects and communication plans with a customer focus to support business development, organizational excellence and employee engagement. Led culture transformation through data analytics (IT platforms, surveys, focus groups), impacting people operations while increasing customer attendance at the theaters. Directed multi-state, a field operation of 20,000 employees and 15+ corporate executive leaders. Show less

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  Forward-Thinking Leveraged Solutions

  Jan 2020 - Jan 2023

  VP of Human Resources

  Interim Project WorkHelp committed, bold C-suite leaders, board members, and operational leaders design strategic plans and define key business drivers. Assess the business and sketch current and future business gaps (thru data analytics, operational field reviews, people interviews) and create strategies to optimize the organization's performance, client growth, and revenue.Strategic Planning is created at an enterprise, department or team level and entails:• Facilitation of Board Retreat: define mission, vision, core values, swot analysis, strategic priorities, SMART goals, KPIs• organizational development interventions, • talent structure, selection & rewards,• employee/employer branding, • communication cadence, and • talent processes to elevate products & servicesTransformation is led through high quality, proactive consultation to enable trusting partnerships, assessing company goals and critical initiatives to then formulate best practices, communication plans, and steer implementation. Show less

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  RATP Dev USA

  Jan 2021 - Jan 2022

  Chief People Officer

  Diagnosed all components of the employee lifecycle (Talent Tactics: brand, source, hire, onboard, develop, engage, communicate, and reward) and created strategic plans to align human resources to overarching business priorities while driving performance and revenue growth during a pandemic and a period of transit recovery.