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Laura Obando

Laura Obando

Housekeeping VIP Supervisor

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location of Laura ObandoGreater Orlando

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  • Timeline

  • About me

    Assistant Director of Housekeeping & Custodial at Disney’s Pop Century Resort

  • Education

    • Florida International University

      2015 - 2017
      Master's degree Human Resources Development

    • Catholic University of Costa Rica

      1998 - 2006
      Bachelor’s Degree Psychology

  • Experience

    • Caesars Entertainment Corporation

      Aug 2010 - Aug 2013
      Housekeeping VIP Supervisor

      Inspect suites on a daily basis, taking the appropriate measures to uphold high quality standards.Coach, evaluate and provide feedback to employees on job performance by maintaining positive relationships.Conduct meetings with housekeeping department staff to discuss their job functions under a safety environment.Perform pre-interview screening phone calls to enable managers to focus on the most desirable candidates.Participate in a Kaizen event for housekeeping supervisors.Housekeeping representative of the safety committee Show less

    • Caesars Entertainment Corporation

      Oct 2013 - Aug 2014
      Front Services Manager

      Create and implement Front Services schedules and payroll for 75 employees.Conduct meetings with 20 to 75 employees to discuss their job functions under a safety environment Investigate and resolve guest inquiries, complaints and property damage claims in a timely empathetic manner.Conduct daily employee observations and feedbackAssume ownership over team productivity and manage work flow to exceed quality service goals.Develop and manage annual business plans and budgets including monthly P& L reviewsHired and trained all new personnel Show less

    • Hunt Construction Group, An AECOM Company

      Sept 2014 - Sept 2015
      Administrative Assistant

      Provide administrative support (creation of correspondence, transmittals and internal memoranda).Revise all resumes for qualified candidates, and schedule interviews.Lead orientation for new employees including new hire paperwork, I-9, etc.

    • White Lodging Services

      Sept 2015 - May 2018
      Housekeeping Manager

    • Disney Parks & Resorts

      Apr 2018 - Nov 2019
      Guest Experience Manager

    • The Walt Disney Company

      Nov 2019 - May 2022
      Housekeeping Training Manager

    • Disney Parks, Experiences and Products

      May 2022 - now
      Assistant Director of Housekeeping

  • Licenses & Certifications

    • Florida Notary Public

      Oct 2014