Naresh Kumar TP

Experience

• 

  LTI - Larsen & Toubro Infotech

  Jul 2015 - Jun 2018

  Expert in performing Data mining and analysis and was well versed in creating client specific Data reports using OBIEE reporting tools. developed various POC and demonstrated it to the clients using multiple use cases.

  • Software Engineer

    Jul 2016 - Jun 2018

  • OBIA Consultant

    Jul 2015 - Jun 2016
• 

  Citi

  Jul 2018 - Dec 2020

  Senior Software Engineer

  Team Lead Responsibilities:- Strategically orchestrated resource planning across shifts to ensure comprehensive coverage and operational efficiency.- Provided hands-on mentorship and expertise to team members, fostering independence in issue resolution.- Conducted rigorous monthly ticket audits to guarantee timely resolution within SLAs by L1/L2 Prod support analysts.- Acted as a subject matter expert, swiftly addressing escalated issues in collaboration with Dev and BA partners for effective solutions.- Successfully delegated tasks and responsibilities to team members, ensuring adherence to stipulated SLAs.- Led engaging weekly team meetings to proactively address concerns, optimize workloads, and enhance team cohesion.- Spearheaded vital data cleanup activities to rectify corrupt data flows and mitigate manual errors from ISG OPS users.- Maintained and updated the Knowledge Repository with resolutions and enhancements for application components.Key Achievements:- Consistently lauded by internal and external clients for delivering timely and impactful support solutions.- Acknowledged with prestigious Pat on the Back and Pride awards from LTI and Citi Senior Management for exceptional client issue handling and resolution. Show less

• 

  LTIMindtree

  Jan 2021 - Dec 2021

  Specialist - Software Engineering

  Team Lead Responsibilities:- Strategically orchestrated resource planning across shifts to ensure comprehensive coverage and operational efficiency.- Provided hands-on mentorship and expertise to team members, fostering independence in issue resolution.- Conducted rigorous monthly ticket audits to guarantee timely resolution within SLAs by L1/L2 Prod support analysts.- Acted as a subject matter expert, swiftly addressing escalated issues in collaboration with Dev and BA partners for effective solutions.- Successfully delegated tasks and responsibilities to team members, ensuring adherence to stipulated SLAs.- Led engaging weekly team meetings to proactively address concerns, optimize workloads, and enhance team cohesion.- Spearheaded vital data cleanup activities to rectify corrupt data flows and mitigate manual errors from ISG OPS users.- Maintained and updated the Knowledge Repository with resolutions and enhancements for application components.Key Achievements:- Consistently lauded by internal and external clients for delivering timely and impactful support solutions.- Acknowledged with prestigious Pat on the Back and Pride awards from LTI and Citi Senior Management for exceptional client issue handling and resolution. Show less

• 

  Citi

  Dec 2021 - now

  - Proficient in IT business analysis, data modeling, and database query optimization for insightful decision-making.- Skilled in diagnosing complex technical issues, ensuring system stability, and driving operational efficiency in collaboration with diverse teams.- Adept communicator facilitating effective communication between technical and business stakeholders.- Proficient in crafting advanced queries across Sybase, Oracle, and MSSQL databases to drive data-driven insights.- Well-versed in conducting OCC COB dry runs and real DR (disaster recovery) activities and overseeing annual COB tests for franchise critical Reference data applications.- Specializes in Level 3 Support, resolving intricate technical challenges and maintaining high system availability.- Expert in root cause analysis, system enhancement execution, and incident management to uphold SLAs.- Dedicated to delivering superior customer service and ensuring seamless IT operations.- Experienced in IT change management processes to minimize disruptions and rapidly respond to major incidents.- Successful track record in migrating legacy reference data applications to strategic IT solutions for regulatory compliance.- Skilled in deploying packages using cutting-edge DevOps tools for efficient production and COB environments.- Experienced in managing production outages, providing on-call support, and ensuring uninterrupted application functionality. Show less

  • Assistant Vice President

    Jul 2023 - now

  • Application Development Analyst

    Dec 2021 - Jul 2023