Melissa Smith

Experience

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  AAA Northern California, Nevada & Utah

  Aug 2005 - Feb 2006

  Representative and Service Associate
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  HEALTH ALERT/IMMUNE SYSTEMS, INC.

  May 2007 - May 2009

  Administrative Assistant
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  Levett Management Company

  Jul 2009 - Feb 2023

  Guest Relations & Business Operations Manager

  ➤ Expertly managing the daily site operations of two well established hotels in order to optimize profitability and efficiency.➤ Successfully designing marketing packages that increased guest count by 15% and YOY revenue by over 11%.➤ Closely monitoring third party booking platforms, implementing improved operational policies and procedures as needed.➤ Providing oversight and supervision to property staff by establishing work schedules and effectively balancing workload.➤ Rapidly training new employees on organization policies, customer service, and how to provide lodging to guests.➤ Maintaining and strengthening profitable relationships with local businesses including restaurants and tour operators.➤ Cultivating ironclad relationships with local and international travel companies to drive customer traffic and spending.➤ Ensuring all systems operate smoothly and align with quality standards while maximizing business process procedures.➤ Establishing production KPIs and conducting quality assessments, monitoring daily operations and resolving key issues.➤ Skillfully monitoring financial data and recommending solutions that will improve profitability and YOY revenue.➤ Taking into account the needs of external and internal stakeholders and incorporating them into new strategic plans.➤ Overseeing money handling, accounting, and bank processes while designing the perfect luxury guest experience.➤ Judiciously conducting performance reviews and successfully motivating staff to overachieve and increase productivity.➤ Generating financial reports, effecting better business practices, managing marketing initiatives and scaling operations. Show less

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  Luminata Books & Gifts

  Oct 2010 - Feb 2022

  Wellness Consultant
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  Limitless Concierge LLC

  Aug 2021 - Feb 2023

  Founder

  Boutique Lifestyle + Concierge, offering services spanning travel and wellness.@limitless_concierge Thelimitlessconcierge.com (coming soon)

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  Folktale Winery & Vineyards

  Feb 2023 - now

  Broker Wine Sales Associate
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  Serendipity Wines LLC

  Apr 2024 - now

  Independent Sales Representative