Ibrahim Haidari

Ibrahim Haidari

Technical Support

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location of Ibrahim HaidariLebanon

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  • Timeline

  • About me

    EMEA Infrastructure & Operations Cluster Lead - Middle East & Turkey

  • Education

    • American University of Culture & Education

      2008 - 2012
      Bachelor of Science (B.S.) Computer Science
    • IH High School

      1996 - 2006
      Bachelor's degree Life Science
    • Lebanese International University

      2016 - 2017
      Master's degree Computer Science Master 1
  • Experience

    • Integrated Digital Systems (IDS)

      Oct 2013 - Dec 2013
      Technical Support
    • MDL Lebanon

      Jan 2014 - Oct 2018
      Information Technology Officer
    • PROACTIVE ITS

      Mar 2019 - Nov 2020
      Network Systems Administrator
    • Fresenius Medical Care

      Dec 2020 - now

      • Coordinate the technical support and infrastructure activities of the IT teams in the respective EMEA Cluster (Lebanon, Egypt, United Arab Emirates and Kingdom of Saudi Arabia).• Coordinate internal and external resources (eg external IT partners/contractors)• Coordinate and guarantee the installation and maintenance of the necessary IT solutions.• Ensure that the respective local and corporate IT Guidelines for your area of ​​responsibility are met by proactively identifying what needs to be fixed.• Coordinate the management of IT projects, and promote good management of resources.• Ensure cybersecurity vulnerabilities are mitigated by IT support teams.• Respond to requests for important information, critical escalations, and major system outages.• Ensuring that all support and infrastructure projects and activities are set up with the desired level of metrics tracking• In-depth knowledge of FME Internal Norms, Procedures/Work Instructions and Guidelines applicable to the function.• Instill a culture of responsiveness and availability with an expectation of support after hours and weekends, but in compliance with local laws and regulations• Manage the service catalog for noscope applications and have the SLAs and KPIs for each service, such as the Incidents and Problems catalog, Disaster Recovery, Change Management, etc. (to be done in conjunction with other shared services partners).• Participation in the Annual Budget and survey of IT Cluster needs Show less

      • EMEA Infrastructure & Operations Cluster Lead - Middle East & Turkey

        Jan 2024 - now
      • EMEA Infrastructure & Operations Cluster Lead - Middle East

        Jul 2023 - Jan 2024
      • Information Technology Specialist - Lebanon and Egypt

        Dec 2020 - Aug 2023
  • Licenses & Certifications

    • MCSA Windows Server 2016

      Microsoft
    • Acronis Advanced Cloud

      Acronis
    • Sophos Certifed Engineer

      Sophos