Maylene Lansangan

Experience

• 

  IQOR

  May 2011 - Jan 2012

  Customer Service Representative

  Responsible with assisting customers with their queries

• 

  ELCELL Philippines

  Apr 2012 - Jun 2012

  Customer Service Representative

  Email Support

• 

  Choxi.com Inc.

  Jun 2013 - Oct 2016

  Email Support/Social Media Support

  Assisting customers in their inquiries (product information, shipping information, billing issues, product complaints), building rapport through email and social media, escalating complicated issues, maintaining social media presence, providing basic troubleshooting (web/mobile app issues), going over and beyond to appease upset customers.

• 

  Angeles University Foundation

  Jun 2017 - Sept 2020

  Staff Nurse
• 

  WFH

  Oct 2020 - Feb 2025

  Virtual Assistant - Call Handler / Property Lettings/Repairs Management

  Acts as first point of contact through call, chat and email to address tenants, landlords, buyers / sales / lettings leads’ enquiries and/or concerns in a professional manner. Updated database information using CRM (podio) as needed. Coordinating with landlords, tenants and the management. Helps in managing repairs by liaising with tenants, landlords and contractors.Data entry, calendar management, creating/renewing property advertisements.