Troy Jones

Experience

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  Lincoln University

  Sept 2014 - Apr 2017

  Wellness Center Attendant

  • Assisted in managing and planning school events held in the Wellness Center.• Supervised students with equipment use, access to rooms, schedules and kept facilities clean and organized.• Safety training to students for the rock climbing wall and Wellness Center equipment.

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  Cigna

  May 2016 - Jul 2016

  Underwriting intern

  • Collaborated online with fellow interns in various states to develop innovative strategies to increase company’s website appeal and ease of navigation.• Worked with various rating programs and tested them out to make sure they worked efficiently.• Compared excel sheets to distinguish which employers were renewing their policy.• Career shadowed underwriters and consulted with project manage, garnered insight of corporate goal.• Checked different policies to see if all the benefits are listed through Excel.• Analyzed Cigna's work-benches to see which Word Doc, Excel, Pdf, or Website worked through the link.• Simplified Excel sheets that had over 20,000 employer names, including duplicates. Show less

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  Vanguard

  Oct 2017 - Aug 2018

  Financial Processor

  • Demonstrates ability to work in a high volume situation with time constraints.• Effective problem resolution and time management skills.• Analyze Vanguard financial forms sent from clients to make sure they were in good order to process and complete request. • Deposit checks into client’s accounts and opened new accounts for them. • Create beneficiary plans for clients and alter plans based off the client’s request. • Enter financial data into Vanguard computer programs and store internally for the company.• Communicate with clients and contra firms to validate information with excellent customer service. Show less

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  Donnelley Financial Solutions (DFIN)

  Jan 2019 - May 2023

  Financial Product Support Specialist

  • Provide day to day support of the system (ArcReporting) for the customer and answer questions. Also assist in resolving data, formatting, and technical issues.• Provides recommendations on new/unique situations to best accommodate the clients request and troubleshoot incoming issues.• Work to resolve functionality related issues with the system that involve the creation of tickets and escalation to the appropriate response team.• Demonstrates the ability to work well as a member of 3-10 person teams depending on the size of the project. • Create and maintain schedules of individuals and teams within the company.• Utilizes the ArcReporting application to build financial statements and map data ensuring proper flow of data translates from databases to statements which include Pdf, Edgar, and XML publishes.• Creates clear, concise, and meaningful messages, both verbal and written, providing clients with required communication and feedback through email.• Successfully manages projects independently based on client’s request and works with other departments to meet deadlines and achieve goals.• Prepare general use guides for certain functionalities that may be complex and develop client specific documentation and templates.• Quality control regarding data to ensure the performed services meet the requirements of the clients. • Maintain accounts payable files, create purchase orders and process invoices.• Route invoices to appropriate department heads for review and approval. • Compile, verify, and sort information to prep for data entry.• Enters customer and account data from source documents into company data base within time limits. Show less