James Holley

Experience

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  H & F Pizza

  Jan 1997 - Aug 2017

  Manager

  ♦Manage scheduling and performance of >40 direct reports, including driver commissions and bonus schedules.♦Recruited, hired and trained > 200 employees, ensuring outstanding customer service through routine feedback and additional support training as required.♦Recognized for the most efficient use of manual labor company-wide.♦Oversee and maintain sales activity schedules and inventory; update and organize point-of-sale (POS functions) and perform troubleshooting for DOS system.♦Encourage and implement preventative maintenance to maintain cost effectiveness and avoid and/or mitigate the consequences of failed equipment. Show less

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  Dr. Danney Goble/Robert D. Norris, Jr.

  Jan 1999 - Jan 2000

  Research Assistant I

  ♦Provided information on comparable incidents for inclusion and comparison.♦Contributed intensive research analyzing role of Oklahoma National Guard's role in Tulsa Race Riot.

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  Schonwald Land, Inc.

  Jan 2011 - Jan 2011

  Independent Contractor

  ♦Photographed legal documents throughout Oklahoma's county seats.♦Utilized photo-editing software to ensure clarity and proper image rotation and resolution.♦Maintained indexes in chronological and numerical order for accuracy.♦Collected, copied, indexed and archived aerial maps, tax rolls abstracts, probates and mineral/land deeds, as well as public documents for land tracts.

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  Oklahoma History Center

  Jul 2013 - Jan 2014

  Research Assistant

  ♦Update and maintain newspaper listings; proofread and correct database entries; maintain digital archives.♦Index, document and transcribe for upcoming exhibits, preparing for future access by future researchers.♦Digitalize and catalogue Living Legends and Hightower Collections using Pro Tools.♦Carefully select records valuable enough to justify costs of storage and preservation, including labor-intensive expenses of arrangement, description and reference service.♦Discover inaccuracies during second-pass research and suggest changes to facilitate future inquiries. Show less

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  Moore Norman Technology Center

  Jan 2015 - Nov 2016

  Student
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  Sam Noble Museum of Natural History

  Aug 2015 - Aug 2016

  IT Assistant
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  Apex Systems

  Aug 2017 - Dec 2017

  Data Analyst
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  Apex Systems

  May 2018 - Nov 2019

  Major Incident Management Analyst
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  Love's Travel Stops

  Jul 2019 - Nov 2019

  Help Desk Technician
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  City of Oklahoma City

  Nov 2019 - Nov 2021

  • Records Specialist

    Nov 2020 - Nov 2021

  • Database Technician

    Nov 2019 - Nov 2020
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  Suryl, LLC

  Jun 2021 - Apr 2022

  Database Analyst

  Oracle, SSMS, T-SQl, SQL, Excel, Sharepoint, Word. Doing various database duties in database servers, such as migrations, patching, fine tuning, database admininstration

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  Chickasaw Nation Industries, Inc.

  Nov 2021 - May 2022

  Remedy, Networking, Application Support, Adobe, Hardware Support, Troubleshooting, Oracle, OneNote, Outlook, excel, Word, Windows, Dameware

  • Help Desk Specialist, Tier II

    Feb 2022 - May 2022

  • Help Desk Specialist

    Nov 2021 - Feb 2022
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  Alaka`ina Foundation Family of Companies

  Jul 2022 - Dec 2024

  System Administrator

  • Develop innovative solutions to address complex multi-end user problems, enhancing overall system efficiency by 20%.• Administer MECM to streamline software deployment, resulting in a 15% reduction in patching time and ensuring timely updates through the Software Center.• Resolve intricate problems and issues arising from a suite of software applications across multiple networked systems, achieving a 30% reduction in system downtime.• Manage Active Directory, serving as the primary administrator for account management and security groups, ensuring compliance with cybersecurity policies.• Apply advanced system analysis techniques to determine hardware, software, and system function specifications, optimizing server and computer performance by 25%. VMware and vShere configurations and monitoring• Ensure adherence to Army standard desktop configuration for each system, meeting cybersecurity directives and policy requirements with 100% accuracy, STIG Compliance• Successfully manage equipment to align with customer policies, enhancing overall cybersecurity posture and ensuring compliance with industry standards. Data Backups and RestoresDESKTOP SUPPORT TECHICAN | NETWORK ENTERPRISE CENTER (NEC), TRIBALCO Jul 2022 - Jun 2023BUCHOLZ ARMY AIRFIELD, KWAJALEIN ATOLL, REPUBLIC OF THE MARSHALL ISLANDS (RMI)• Spearheaded the development of targeted solutions addressing individual end-user problems, resulting in a 15% improvement in customer satisfaction.• Efficiently planned and scheduled work with customers and fellow technicians, facilitating the seamless integration of computer configurations and reducing project completion time by 20%.• Resolved complex problems and issues arising from a suite of software applications across multiple networked systems, contributing to a 25% decrease in system-related incidents.• Designed and thoroughly documented solutions encompassing PC hardware and system-specific software, enhancing troubleshooting efficiency Show less

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  General Dynamics Information Technology

  Dec 2024 - now

  System Administrator