Larissa Pityer

Experience

• 

  Comanche Red River Casino

  Feb 2005 - May 2006

  Table Games Operator/Administrator

  Customer service with a smile! Operated and ensured the integrity of several games including Black Jack, Texas Holdem, and Roulette. I was responsible for giving the players a positive experience while quickly and accurately conducting the games, calculating payouts, and ensuring that the integrity of the games wasn't breached. I was also responsible for accurate cash drops of up to $25,000 per hour and complying with all gaming and liquor laws.

• 

  Midwestern State University

  Jan 2007 - May 2008

  Graduate Assistant

  I conducted extensive research on a wide variety of topics and wrote reports including book and article reviews, synopses, short papers of 10-15 pages, long papers of 25-50 pages, as well as articles for publication. I also edited numerous works for both colleagues and professors as well as presenting my own research at regional and national conferences. I performed all office functions including grading and grade submission, email, scheduling, lecturing, and testing. I constructively and positively interacted with senior university administrators, faculty, students and colleagues daily. I also planned, organized, and successfully conducted several regional conferences and departmental banquets. Show less

• 

  Tuesday Morning

  Nov 2010 - Jun 2015

  Assistant Manager

  Customer care and service: assisted customers in finding merchandise in the store, online, and at other locations, ensured an exceptional shopping experience for customers from the door greeting to check-out. Maintained store cleanliness to a high level.Freight management including shipping, receiving, unloading, and integrating new merchandise with the existing stock. Also responsible for stock rotation and kept food and perishable items up to date and marked expired items out of stock. Maintained all records of this for both the store and Loss Prevention. Created and set displays for promotional and seasonal items as well as restructuring and redesigning aisles to keep the store looking fresh and to accommodate new merchandise. Completed weekly, monthly and seasonal display directives, and executed all corporate, regional and district directives promptly. These efforts led my store to exceeded all sales goals, get a superior rating from our corporate review, and led to our store being a top performer in the region. H.R. duties included but were not limited to interviewing potential new hires, hiring, processing and ensuring completion of hiring paperwork, writing staff performance reviews, conducting termination and exit interviews as well as the appropriate paperwork, keeping employee files up to date and secure, training and supervising new employees as well as those promoting to management. I also completed daily and weekly payroll and made weekly schedules.Inventory control and loss prevention daily and through annual store inventories. Cash management including opening and closing registers and safe, banking, and record keeping.On several occasions I acted as a long-term store manager and successfully met and exceeded all expectations and goals for my store. Show less

• 

  Total Wine & More

  Jun 2015 - Sept 2017

  Wine Sales and Store Management

  I provide excellent tier one customer service in a fast paced dynamic environment. I not only educate the customers about our vast product line, I also assist them in locating their desired items, including special ordering from distributors if necessary. I excell at problem solving and conflict resolution as the numerous customer testimonials and emails to the company demonstrate.I constantly add to and develop my knowledge through corporate sponsored classes and meetings, as well as seminars and classes on my own time to stay current in trends in wines, beers, specialty foods, and high end barware. I have passed 3 of the 7 expert knowledge and proficiency exams Total Wine offers and I'm on track to be a Total Wine Professional within 7 months. I have coordinated with several local organizations and charities to ensure their events were successful and I frequently work with brides and wedding planners to make their big day perfect. I have participated in both opening new locations and closing older ones giving me extensive experience in inventory management, shipping and receiving, and working with loss prevention.As acting Wine Manager of the closing location I was responsible for training the staff, all aspects of store management, and directing sales. We were the number two store in the company during our final month and the number one store in on our final week of being open despite not having any clearance or other discounts.As a manager my duties include: opening and closing procedures, correspondence, inventory management, assigning and directing staff tasks and ensuring timely completion, driving sales, register maitenence, accurate cash counts and deposits, ordering products, building and maintaining our relationships with vendors and distributors, recieving shipments, scheduling, conflict resolution, proper record keeping and documentation for VA alcohol compliance laws as well as compliance with other state laws and company policies. Show less

• 

  Kroger

  Sept 2017 - now

  Adult Beverage Manager