Nathan Parker

Experience

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  Yell

  Jul 2004 - Sept 2007

  Customer Liaison Advisor

   Processing customer orders using SAP.  Ensuring that the quality of the data is accurate and meets the customer requirements. Amending reports in Excel.  Over viewing other members of staff orders. Investigating orders that were rejected from artwork studio, and working out where the error occurred and whether the processor was at fault for the reject Speaking to customers to resolve queries and problems.  Whilst working for Yell I am proud to say I won awards and recognition for my work. These included being named the ‘Shooting Star’ for January 2005 and the ‘Star Performer’ in August 2006. Being a part of the team responsible for setting up Sales Support Team, this involved being a part of conference calls, meetings and office vists. Being first point of contact for team whilst Team Leader was absent. Show less

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  KnowledgeCast Limited

  Sept 2007 - May 2009

  Customer Service Representative

   Responding to queries from customers via email and telephone regarding issues/complaints with orders within designated deadlines. Managing the order processing within a Production environment. Setting up new publications received from customers and making them available for order. Contacting couriers via email and telephone to resolve any issues with orders being delayed in transit. Completing any ad-hoc duties including price audits of accounts. Resolving any issues arising from Production. Typical client level: Oracle, Cisco and Sun Microsystems Show less

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  DHL Global Forwarding

  May 2010 - now

  Issuing clearance instructions for other agents on behalf of customers (such as Airbus and GSK)Completing CFSP Month end close outsCompleting SFD and SDI entries using CitrixCompleting Bonded Warehouse removals and SDW entries.Arranging collections, deliveries and special deliveries as per customer requirements.Assisting other staff and management with any issues/queries or outstanding work. Consolidating HAWB docs and setting up truck manifests to other UK branchesCreating and transmitting entries and associating DUCRs using Citrix NES system.Communicating with Customs to with queries including Route 1 / 2, C1603, C81 and Carnets.Assisting other staff and management with any issues/queries or outstanding work. Closing consols, one-offs and Pallets via Logis system.Create Irish entries and associating DUCRs using Citrix NES system.Splitting paperwork and passing to Warehouse for forwarding on to airline.Assisting with queries from warehouse, other branches and airlines via telephone.Assisting other clerks and management with any issues/queries or outstanding work.

  • CFSP Bureau Clerk

    May 2014 - now

  • Operations Specialist

    Jun 2012 - Apr 2014

  • Gateway Clerk

    May 2010 - May 2012