Adrianna Carpio Kowalczyk

Experience

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  Apreo Logistics

  Jul 2012 - Jul 2012

  Assistant

  INTERNSHIP: Updating customers database; supporting Key Account Manager in providing transportation services adequate to client’s needs; analyzing European transport regulations.

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  FDS OPS

  Mar 2013 - Sept 2013

  Fligh Dispatcher Assistant

  Supporting Operations Control Center in planning and monitoring flights all over the world; monitoring ATC slots and requesting improvements via EUROCONTROL e-Helpdesk; changing take off time in case of crew request if operationally possible; controlling handling telex messages rotation; familiarization with Air Operator’s Operations Manual.

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  Bingo Airways

  Sept 2013 - Jul 2014

  Flight Dispatcher

  Planning and monitoring safe and legal charter flight operations in Europe and Africa; supporting CRM Department; communicating with crews, air traffic control authorities and handling agentsin all operational matters to avoid schedule disruptions.Assisting in flight and crew planning; monitoring flights using CHMI software; communicating with tour operators and passenger service agents in operational matters; preparing and updating passengers lists; analyzing aircraft performance and Weight&Balance sheets. Show less

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  BGS (Baltic Ground Services)

  Jul 2014 - Sept 2014

  Passanger Service Assistant

  Ensuring the smooth and safe handling of passengers at departures, arrivals, check-in, boarding gates and transfer areas of Warsaw Chopin Airport; providing punctual departures and high level of customer service cooperatively with airport operations coordinators, loaders, special assistance agents and airlines’ representatives.

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  Flyjet Sp. z o.o.

  Sept 2014 - Jan 2016

  Flight Dispatcher

  Planning business aviation operations, including ad hoc flights, in accordance with established regulations, Operations Manual and MEL/CDL restrictions; analyzing operation’s performability depending on the characteristics and requirements of an aerodrome selected by the client as a destination; preparing and archiving complete crew briefing packages: OFP, weather reports, Airport Charts, NOTAM; coordinating operational requirements with crew; planning crew roster, positioning and accommodation and reacting in case of flight schedule changes; analyzing aircraft performance; arranging handling services, airport slots and landing/ overflight permits in Europe, Africa and Asia; supporting Sales Department. Show less

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  LOOK & FIND PRIMERA RED INMOBILIARIA

  Apr 2017 - Jul 2018

  Real Estate Agent

  Assisting sellers and buyers in promoting, selling and purchasing properties; performing comparative market analysis; delivering excellent customer service through determining client’s specific needs, expectations and financial abilities; providing the notary with all necessary documents prior to signature.

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  Norwegian

  Oct 2018 - now

  Product and Operations Specialist

  Assisting Contact Centres and operations departments in customer service matters by handling email and phone call request related to booking support; handling bookings affected by schedule changes and irregularities (coordinating hotlines, rebooking passengers, arranging accommodation, booking tickets with other carriers); answering general customer's questions; coordinating social media; reporting technical issues that affect bookings.