Ashish Singla

Experience

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  Barclays Shared Services

  Aug 2021 - now

  Senior Analyst

  Responsible for the control of the workflow to ensure process efficiencies are achieved, team performance is optimized, Service Level Agreement are met by ensuring productivity and accuracy measures are in place.First hand experience in handling Barclays Saving Product (ISA) including servicing maintaining and assessing product performance.Publish decks and analyse MIs along with sharing details summary per the audience requirement.RCA & Decision-Making for betterment of customer & colleague journey.Liaising with Service Management & Product for development of short-term & mid-term plan.Maintain high level of consistency in Customer / Client deliverables across all processes and exceed goals consistently.Supported in handling BIA audits part of Cash ISA code of conduct and SOX Audits each yearHandling a team apart from BAU team which involves front line assistance on complaints, queries with respect to the processEnsured continuous improvement in processing and procedures constantly challenging existing practices.Leadership and support to further coaching and apprentice’s programs to colleagues who joined newly to Barclays.Control environment and risk identification culture aligned to provide robust Risk Management Framework.Generate, Identify and Percolate vision of Think Smart Ideas amongst team members to take the Process forwardWork with Advisors to assist in understanding and adhering to procedures and quality controls, and that checks are completed as required. Show less

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  Barclays

  Aug 2021 - now

  Senior Analyst