Edmund Okpala

Experience

• 

  Sainsbury's

  Nov 2017 - Apr 2022

  General Assistant

  - Acted as a dependable team member, assisting customers with product searches, tailored recommendations, and reducing wait times at checkouts.- Developed strong communication skills and a customer-centric approach in a fast-paced retail environment.

• 

  Dem Mans Plug

  Sept 2018 - Apr 2022

  Entrepreneur

  - Launched and grew a multi-platform business, optimising sales channels like eBay, Depop, StockX, and Grailed to reduce product shelf time by two weeks.- Created engaging social media strategies, boosting post impressions by 80% and building an active community of followers.- Developed a customer-first mindset, delivering personalised support and ensuring positive buyer experiences.

• 

  Tesla

  Apr 2022 - Aug 2024

  - Diagnosed and repaired electric vehicle components with a focus on high-quality service, achieving a 95%+ customer satisfaction rating.- Streamlined daily workflows, servicing an average of 7.5 vehicles per day and enhancing operational efficiency.- Delivered exceptional customer experiences, including flexible scheduling and out-of-hours support.- Enjoyed collaborating with national teams to share best practices and refine repair methods, contributing to operational improvements. Show less - Rotated through Sales, Delivery, and Service departments to develop well-rounded expertise in customer engagement and vehicle service.- Delivered memorable customer interactions in Sales, leading to a 96% satisfaction rating and receiving a performance award.- Supported high-volume delivery operations, assisting with over 150 vehicle handovers per day.- Thrived in diagnosing and repairing vehicles efficiently, earning a permanent role offer based on strong performance and adaptability. Show less

  • Mobile Service Technician

    May 2023 - Aug 2024

  • Future Talent Trainee

    Apr 2022 - Apr 2023