Suleiman Qasem

Experience

• 

  Bader Sultan and Brothers Company W.L.L.

  Aug 2004 - Jul 2009

  Biomedical and Sales Engineer

  As a Service Engineer, I have played a crucial role in ensuring the seamless operation and maintenance of complex systems and equipment, contributing to the success of our organization. My responsibilities have encompassed diagnosing and resolving technical issues, conducting routine maintenance, and providing top-tier customer support. I've consistently met or exceeded service response times and customer satisfaction targets by leveraging my technical expertise and dedication to resolving challenges promptly. My ability to communicate technical details clearly and efficiently has been vital in facilitating effective customer interactions and troubleshooting complex problems. Additionally, I've actively contributed to improving service processes, implementing cost-effective solutions, and adhering to industry standards and quality controls. Through my proactive approach, I've been instrumental in identifying opportunities for preventive maintenance, leading to a significant reduction in downtime and repair costs. Furthermore, my commitment to ongoing professional development has ensured that I stay updated on the latest industry advancements and technological trends. Overall, my role as a Service Engineer has been characterized by a strong commitment to technical excellence, customer satisfaction, and process improvement, resulting in enhanced service efficiency and overall operational success. Show less

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  Advanced Technology Company

  Aug 2009 - now

  As a Service Sales Manager with five years of experience in the Laboratory devices sector, I have excelled in driving revenue growth and fostering exceptional customer relationships. I have consistently exceeded annual sales targets, achieving an average of 20% above expectations. My leadership skills have enabled me to guide and coach sales teams, resulting in a remarkable 25% improvement in efficiency and productivity. By conducting market analysis and utilizing strategic partnerships, I expanded market share by 15%, securing multi-million-dollar contracts with prestigious healthcare organizations. Additionally, I have maintained a 95% customer satisfaction rating and implemented cost-effective strategies that reduced expenses by 10%. Furthermore, I have been recognized for my ability to collaborate cross-functionally, leading to a 10% increase in customer retention by introducing service-enhancing features through collaboration with the product development team.• Highly knowledgeable professional with a strong understanding of clinical IT within hospital and laboratory environments. Proven expertise in navigating and optimizing healthcare IT protocols, including HL7, ASTM, and others. Adept at leveraging technology to enhance patient care and streamline operations in complex medical settings.• E Dolphin is one of the most successful projects that demonstrate impact in the field of clinical IT and Healthcare IT Protocols.• Changed all Competitor Devices with BIORAD IH1000 in all Ministry of Health and the Private Hospitals of KUWAIT,• MS Increase in CHEMESTRY ANALYZERS from BECHMAN COULTER from 40% TO 70%.• Launched NGS (Next Generation Sequencing) from ILLOMINA, and Launched Genetic Testing Center and Pre-Martial Testing Center.• Implementation and maintenance of automation applications for Beckman Coulter (Power Express and DXA) and Sysmex Hematology (XN9000) in Farwaniya, Jahra, Maternity, Adan and Mubarak Hospitals across all Kuwait Areas. Show less I have a strong track record of successfully leading complex projects from initiation to completion. My responsibilities have encompassed project planning, resource allocation, and budget management, ensuring projects are delivered on time and within budget. I have consistently met or exceeded project goals, earning a reputation for delivering high-quality results. My ability to coordinate cross-functional teams, including engineering, quality assurance, and regulatory affairs, has been a key factor in project success. Additionally, my attention to detail and commitment to compliance have ensured that projects adhere to industry regulations and quality standards. I have implemented project management best practices, resulting in a 15% reduction in project cycle times, which has contributed to overall efficiency. Overall, my project management skills have led to improved project outcomes, satisfied stakeholders, and successful project completions.• Developed a functional design of SHEIKHA SALWA STEM CELLS AND CORED BLOOD BANK in 2016.• Developed a functional lab design for NEW FARWANIYA, NEW KCC, NEW JAHRA, NEW SABAH and NEW MATERNATY HOPSITALS from 2013 till present. Show less As a Sales and Service Lab Engineer, I have excelled in a multifaceted role that blends technical expertise with customer engagement. My responsibilities have included delivering exceptional technical support and service to clients while also actively participating in the sales process. I've been dedicated to understanding the unique needs of customers, ensuring their satisfaction, and cultivating long-lasting relationships. My ability to effectively communicate technical details and benefits of our products has been instrumental in closing deals and expanding the customer base. Furthermore, I've been responsible for conducting product demonstrations, troubleshooting issues, and providing comprehensive technical assistance. I take pride in my role as a bridge between technical capabilities and customer needs. This holistic approach has resulted in consistent customer retention and an increase in sales revenue. Additionally, my collaborative approach with the sales team has enabled us to identify opportunities and provide tailored solutions, further enhancing our market presence. Overall, I've played a pivotal role in delivering technical excellence, driving sales growth, and ensuring top-tier customer service in the dynamic field of Sales and Service Lab Engineering. • Expanded the Business with MOI by supplying the Forensics Lab with Medical Materials and Equipment’s in 2012. Show less As a Senior Lab Engineer, I have consistently demonstrated a high level of technical expertise and leadership within the laboratory setting. My responsibilities have included overseeing complex laboratory operations, managing a team of dedicated professionals, and ensuring the successful execution of critical experiments and research projects. I've been responsible for implementing rigorous quality control processes, adhering to safety protocols, and maintaining compliance with industry standards and regulations. Additionally, I've played a pivotal role in the development and validation of innovative technologies, contributing to the advancement of our products and services. My ability to mentor and guide junior team members has not only improved team dynamics but has also led to increased efficiency and productivity within the lab. Through strategic planning and collaboration with cross-functional teams, I've been instrumental in reducing project timelines by X% and achieving significant cost savings. Furthermore, I've been recognized for my ability to troubleshoot complex technical challenges and find innovative solutions, which has positively impacted project outcomes. In summary, my tenure as a Senior Lab Engineer has been marked by technical excellence, effective leadership, and a commitment to delivering exceptional results in a fast-paced laboratory environment. Show less

  • Sales and Service Manager

    Jan 2018 - now

  • Application and Project Manager

    May 2012 - Jan 2018

  • Sales and Service Lab Engineer

    Oct 2010 - May 2012

  • Senior Lab Engineer

    Aug 2009 - Oct 2010