Vinoda J K

Experience

• 

  Aricent

  Jan 2014 - Nov 2015

  Voip Network Engineer

  Oct/2014 – Nov/2015 Bangalore, India IP telephony Video conferencing. VOIP infra maintenance. SIP, H.323 and ISDN log analysis. Audio and Video codecs. CCD and call reporting.

• 

  Movate

  Nov 2015 - Nov 2018

  Senior Telecom TAC engineer

  L2 VoIP Engineer Alcatel Lucent (Dimension Data)CSS CORP.Nov-2015 to present. Working as an Alcatel TAC engineer Troubleshooting customer issue, providing them solutions, workarounds and recommending best practices for Alcatel VOIP products and below supported technologies. SIP, H.323, PSTN, PRI, BRI, IP Telephony, SIP phones and Audio and Video Codecs and Alcatel SBC (session border controller) Design and implementation of new Voicemail application based on AVST product release 8.20 with SIP integration.That implementation main role was to enable Unified messaging service allowing user to access their Voice Mail from their regular email client. Taking SIP, H323 traces, analyze the logs and making configuration changes on Alcatel SBC (Audio Codes) and provide the root cause to customer. Replicating customer scenario for VOIP products (VOIP PABX Alcatel OmniPCX Enterprise, 4400, 8770, open touch) in the lab environment for providing effective solutions to the customers. Example of tackled issues Network architecture, signaling backup, Licensing scheme in large and complex solution, DECT(IBS and RBS) with network mobility, DISA, ARS, hybrid ABC_F links over IP and VPN overflow (Full IP), CPU redundancy, Centralized 4645 voice mail, audit/Broadcast, RTP/RTCP, SIP, H323. Provided root cause analysis for the critical outage on the networks/system. Experience in testing SIP trunks and the SIP endpoints with different vendors Trouble shooting network issue of SBC and Alcatel VOIP (OXE) via Wireshark traces/ TCP dump/ ISDN (T3) traces. Troubleshoot issues on Windows 10, Windows 7, VMware, Cloud Computing platforms (Open touch-Alcatel). Firmware and drivers up gradation new server build and patch management. Experience in testing independent software vendor applications against unified communication solutions (UC) for certification and validation purpose (Applications like Contact center, Attendant console, Call recording). Show less

• 

  Mitel

  Nov 2018 - Mar 2020

  Technical Specialist

  Supporting cloud VoIP Mitel products such as Mivb, MBG, Micollab, Mitel recording server, MICC, IVR and reporting.

• 

  HP

  Apr 2020 - now

  Specialist
• 

  Poly

  Apr 2020 - now

  Specialist

  Designing and implementing Windows and Android ZOOM rooms, focusing on Poly X series and G7500 devices.Providing support for Windows and Android Teams rooms.Possessing in-depth knowledge of Poly endpoints, including G series, X series, and CG series.Serving as a Support Specialist Engineer for global customers and being a part of the Global Managed Services Polycom team.Working with Poly UC products such as DMA, DMA edge, OTD server, and RMX servers.Providing support for Zoom meetings, Zoom Rooms, Poly rooms, and Teams calls.Supporting and monitoring Critical/VIP Zoom meetings to ensure service excellence.Troubleshooting Windows/Linux machines.Managing the Zoom dashboard, including onboarding/deleting Zoom rooms, Poly/Cisco rooms in the Zoom Cloud.Handling major customer accounts to deliver satisfactory product support.Demonstrating hands-on experience with Polycom Teams/Zoom integration solutions.Having significant exposure to Polycom endpoints (GS, Trio, and X30/50) configuration and troubleshooting. Show less