Mark Mileusnic

Experience

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  Chubb Insurance

  Apr 1987 - Dec 2006

  Vice President

  Mark spent nearly 20 years with the Chubb Group of Insurance Companies in a variety of leadership positions around the United States and around the world, including postings to Europe, the Asia Pacific region and India, where he established and ran company operations.

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  NCCI

  Dec 2006 - now

  Chief Customer Operations Officer

  Founded in 1923, the National Council on Compensation Insurance (NCCI) fosters a healthy workers compensation system by gathering data, analyzing industry trends, and providing objective insurance rate and loss cost recommendations. Mark joined NCCI in 2006 to lead its Customer Operations Division as the primary point of contact for NCCI’s customers. He and his team are responsible for delivering tools, information, and services to carriers, state funds, self-insurers, and agents. Through direct engagement with customers, his team drives customer satisfaction and creates tangible value for stakeholders.The Customer Operations team includes Affiliate Services, Product Management, Experience Rating Production, Assigned Risk and the Customer Service Call Center.Mark leads NCCI’ Annual Insights Symposium production and is proud to act as an executive sponsor for NCCI’s Inclusion and Diversity ERG.Mark graduated from Purdue University with a BS degree in business management and marketing. He has also attended the University of Michigan’s Global Program for Management Development, Harvard Business School’s Leadership Best Practices, and the University of Chicago’s Strategic Business Leadership program. Mark holds designations as an Associate in Insurance Services (AIS) and as a Registered Professional Liability Underwriter (RPLU). Mark is both a Trustee and Board Member of the Boca Raton Chamber of Commerce. He is also an Advisory Board Member of Kids' Chance of America. Show less