Talk to sales Try for Free
Deepashini Subbermaniam

Deepashini Subbermaniam

QUALITY ASSURANCE

Followers of Deepashini Subbermaniam375 followers
location of Deepashini SubbermaniamBatu Caves, Selangor, Malaysia

Connect with Deepashini Subbermaniam to Send Message

Connect

Connect with Deepashini Subbermaniam to Send Message

Connect

  • Timeline

  • About me

    HR Admin Manager

  • Education

    • Cardiff University / Prifysgol Caerdydd

      2016 - 2017
      Master of Business Administration - MBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

      Knowledge as belowHuman Resources ManagementInternational MarketingInternational Business ManagementStrategic ManagementManagement Skills and EntrepreneursFinancial AnaylsisResearch Methodology

    • University of Greenwich

      2004 - 2006
      Bachelor's Degree of Computer Science Information Technology Second Lower

  • Experience

    • Getronics

      Jun 2007 - Jan 2009
      QUALITY ASSURANCE

      • Prepare weekly internal report based on calls/voice log (CQM, IPCC Dashboard).• Prepare High Level SLA reporting for clients (Malaysia and Singapore Shell).• Track and follow up overdue SLA cases.

    • Fujitsu

      Mar 2009 - Apr 2011
      Technical Engineer

      •Provide complex and unique technical troubleshooting to Thompson Reuters employees across global business units.•Knowledge in Active Directory console, Smart Cards, Virtual Private Network (VPN), Messaging services (Lotus Notes/Microsoft Outlook Mail Client), In-house SharePoint services, hardware (desktops & laptops), software (platforms within Windows XP, Windows 7, and Remote Desktops), Citrix Management Console, telecommunications (iOS devices, Blackberry).

    • CTC- Global Sdn Bhd

      Apr 2019 - Apr 2024

      Permanent Outsource EmploymentBRITISH AMERICAN TOBACCO• Analysis data using Power BI and provide Key Performance reports (Proficiency in MS Excel formulas).• Update Annual Operational Manual and Workflows (Proficiency in MS Visio).• Provide IT technical training for new joiners.• Involve in Adhoc IT Projects. (Required traveling)• Responsible for Desktop and laptop repairing and configuring within established ITIL guidelines.• Manage and install software.• Excellent skills in Office 0365, Microsoft Teams, Active Directory, Lotus Notes 8, Outlook 2010, VPN, Windows 10, WIDI, WebEx, Skype, Webinar, Tele Presence and Coordinate with vendors (e.g. Projector Setup, cabling etc.) to support external VIP meetings.DIGI SDN BHD• Responsible for Analyzing and Modelling existing ITIL business processes based on DIGI’s SOP.• Prepare daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service level.• Analysis the root cause of SLA breached tickets and prepare RCA – DIGI.• Monitor Engineers’ open and pending tickets (HQ and Branches). Conduct DSR to follow up maintain the KPI.• Lead DIGI Projects (Hardware Preventative Maintenances).• Create and maintain AOM (Annual Operation Manual).• Identify the dependencies across Cross Functional Department to review and document their business process. Show less

      • Technical Support Engineer

        Apr 2011 - Apr 2024

      • Project Team Lead

        Apr 2019 - Mar 2023

    • Team Force Security Malaysia

      Apr 2024 - now
      Human Resources Manager

    • Team Force Security Sdn.Bhd

      Apr 2024 - Apr 2024
      HR Manager

  • Licenses & Certifications

    • ITIL Foundation Level

      ITIL Certified
      Apr 2016