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Michael Volkmann

Michael Volkmann

Account Manager

Followers of Michael Volkmann463 followers
location of Michael VolkmannDüsseldorf, Nordrhein-Westfalen, Deutschland

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  • Timeline

  • About me

    Manager Cloud & Environment Engineer

  • Education

    • Rheinisch-Westfälische Technische Hochschule Aachen

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      Diploma Computer Science

      Main focus: software engineering, declarative databases and programming, business studies with main focus on operations researchDiploma thesis: „Management Information System for Performance Measurements of Software Development Processes (PERFORMIS)” at Ericsson Eurolab Deutschland

    • Udacity

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      Nanodegree Cloud Native Application Architecture

      In this program, students will learn to run and manage scalable applications in a cloud native environment, using open source tools and projects like ArgoCD, gRPC and Grafana. Students will learn to identify the best application architecture solutions for an organization’s needs, design a microservice architecture by leveraging cloud native tools and patterns, implement best practices in Kubernetes security, and use dashboards to diagnose, troubleshoot and improve site reliability.

  • Experience

    • Billing Components AG

      Jul 2002 - Aug 2006
      Account Manager

      Billing Components AG develops and sells a customer care, billing, rating and mediation system for international mobile network operators.Responsibilities: Organization, conduction and moderation of strategic meetings with different departments at customer side; proposal preparation, calculation and negotiation; program management, project management of extreme time critical projects with essential customer importance; distributed team management; change management; delivery management; standardize and transformation of customer requirements into new standard software releases; support of the whole internal software development process (plan, build, run, test, configuration, delivery); Training Weniger anzeigen

    • Vistream GmbH

      Sept 2006 - Jan 2008
      Billing Manager

      vistream is the first company within the German telecommunications market to act as a real Mobile Virtual Network Enabler (MVNO/MVNE) and, thus, taking on the tasks of a mobile network operator for its customers. The company relies on its own GSM core network and servers to offer individual customer models. This also includes, besides tariff development and various billing modules, a wide range of value added services on the basis of SMS, MMS and speech solutions. Responsibilities: Overall responsibility for plan, build and run of the billing and customer care system, program management, change and configuration management, business process analysis and business transformation, requirement specification and scoping, interface and IT specification Weniger anzeigen

    • Capgemini

      Nov 2008 - Jan 2011
      Project manager

      Service Transition Manager for a global telecommunication company.Management of operational end-to-end service transition projects.Carve-Out Transition Manager for a global telecomunnication supplierIT stream lead for carving out a factory producing base stations. The existing IT structure changed from itranet to a common collaborator structure while preserving business continuity.

    • Vodafone

      Jan 2012 - now

      Functional lead for 20 application manager, service owner and service managers.Responsible for delivery on time, SLA fulfilment and customer satisfaction.Engage all support partner (like software suppliers, system integrators, Vodafone internal suppliers and local markets) to deliver a cost effective and high quality service.Development and delivery of a key operations function and service management for globally provided Services.Ensure seamless integration of processes and services operated by IT services.Lead governance and implementation of streams together with the project and service managers Weniger anzeigen

      • Manager Cloud & Environment Engineer

        Feb 2022 - now

      • Principal Programme Manager

        Jan 2019 - Feb 2022

      • Principal Account Manager

        Jan 2018 - Sept 2019

      • Principal Manager Service Level Framework & Processes

        Jul 2016 - Jan 2017

      • Principal Manager Service Level & Performance

        Jan 2015 - Jun 2016

      • Interim Principal Manager Enterprise NewVo Support & Operations

        Jun 2014 - Sept 2015

      • Service Transition / Project Manager

        Jan 2012 - Jan 2014

  • Licenses & Certifications