Cauê Takeuchi Romano

Experience

• 

  Xerox

  Jun 2013 - Sept 2017

  * Development of essential leadership skills.* Experience in training and providing constructive feedback.* Team performance management.* Working with top performers and promoting team growth.* Significant contributions to the team's growth.* Highlighted professional and personal development. * Advanced support to users with daily follow-up on complex cases.* Direct collaboration with the engineering team for problem-solving.* Improvement in decision-making ability in challenging situations.* Effective management of situations with dissatisfied customers.* Preparation for leadership positions after nearly 2 years of experience.* Success in passing through 6 selection processes, highlighting growth and persistence. * Support for smartphone users from a market leader.* Development of solid skills in communication and problem-solving.* Rapid promotion due to exceptional performance.* Tackling new challenges that contributed to professional growth.

  • Customer Care Supervisor

    Jun 2015 - Sept 2017

  • Analista de suporte sênior

    Sept 2013 - Jun 2015

  • Analista de suporte técnico

    Jun 2013 - Sept 2013
• 

  99

  Sept 2017 - Oct 2019

  Customer Care Team Lead

  * Monitoring, tracking, and team development.* Self-management skills improvement.* Enhancement in task organization and prioritization.* Effective collaboration with different company areas.* Direct communication with product and development teams.

• 

  Murata

  Dec 2020 - Jan 2024

  Operador de maquinário

  Operated micro capacitor painting machines, solvent blending, and paint preparation.

• 

  Freelance

  Jan 2024 - now

  Desenvolvedor de front-end
• 

  Circle

  Mar 2024 - now

  Customer Support Specialist