Laetitia Salaun

Experience

• 

  Amadeus IT Group

  Apr 2004 - Jan 2014

  Responsible to manage successful end-to-end implementation of Altea Departure Control System (Customer Management and Flight Management) for Ground handlers world-wide, focus on customer's satisfaction, timeline and budget. I worked on Altéa Departure Control System implementation for Celebi in Turkey, RAM handling in Morocco and GroundForce Portugal.

  • Ground Handling Implementation Project Manager

    Jul 2012 - Jan 2014

  • Manager Operations Support

    Apr 2008 - Jun 2012

  • Ingénieur support aux opérations

    Apr 2004 - Mar 2008
• 

  Amadeus

  Jul 2014 - now

  Head of Ground Handling Services, I am leading a department of Projects, Implementation and Delivery Managers. I have a strong target to contribute to revenues and profit growth, satisfying customers and inspiring my team to grow. Accountable for successful Altéa implementation projects, delivery and support for Ground Handlers word-wide. I am accountable for the initiation, shaping and delivery of the programme, ensuring the agreed business outcomes and benefits are delivered on time and to budget, and ensuring smooth migration from project closure to post implementation to continue developing with customers.I am result-oriented leader, high commited with strong target to help our customers to be successful. Through weekly stream meetings, we are constantly looking for ways to simplify and improve the way we work. I encourage learning path, learning from the others, accountabilities, for more engagement and capabilities. Accountable for quality Altéa projects, implementations and support, for process efficiency, for higher productivity and quicker delivery to better support our customers. Show less Lead a team of projects managers and responsible for Ground Handling Program. Accountable for the successful end-to-end delivery of Altea Departure Control System projects and standalone implementations for Ground Handlers, focusing on projects timeline, cost control and customers 'satisfaction. Capacity to work in complex environment, to prioritize, to mobilise line organization to recover difficult situation and manage customers' expectations.Accountable for the performance results of the team activity. Show less

  • Head of EMEA Program & Project Management at Amadeus AirOPs

    Jan 2025 - now

  • Senior Manager, Implementation & Delivery

    Jul 2022 - Jan 2025

  • Head of Projects and Delivery - Amadeus Airport IT and Airlines Operations

    Apr 2020 - Jan 2025

  • Senior Manager, Implementation & Delivery, in Amadeus

    Jul 2022 - Sept 2022

  • Manager, Ground handling Implementation

    Jul 2014 - Dec 2021