Destiney Collier

Experience

• 

  AT&T Mobility

  Jan 2006 - Jan 2012

  Assistant Manager

  • Managed store team and oversaw full-cycle operational and sales functions. • Facilitate interviewing, onboarding, new hire training, and continued development. • Enacted cost control through strategic oversight and inventory management. • Increased customer service markers over multiple quarters. • Provided mentorship and coaching that led to increased revenues.

• 

  Verizon

  Jan 2012 - now

  • Direct full-cycle operational capacities for a high producing, $1mil + store site. • Manage financial oversight and sales strategies resulting in multi-quarter increase. • Oversee the customer experience; achieved satisfaction in the 90th percentile. • Assess structured and unstructured data to apply concise modification. • Collaborate with stakeholders to define sales scope and implementation. • Delegate site workflow and manage scheduling, productivity and coaching. • Regulate inventory; applied measures to achieve 10% cost reduction. Show less • Managed day-to-day administrative, sales, and operational processes. • Supervised store team accounting for adherence, productivity, and feedback. • Analyzed trends and projections to create sales targets and develop action plans. • Delivered comprehensive trainings and matricized quality assurance standards. • Oversaw complaint resolution, customer escalations, and brand management. • Maintained site records and thoroughly completed inventory audits. Show less

  • Retail Director

    Dec 2023 - now

  • District Manager

    Sept 2023 - now

  • General Manager

    Jan 2017 - Sept 2023

  • Solutions Manager

    Jan 2014 - Jan 2017

  • Sales Representative

    Jan 2012 - Jan 2014