Corry Porter

Experience

• 

  Honeywell

  Oct 2009 - Aug 2010

  Assistant Engineer (Intern)
• 

  Staples

  Apr 2011 - Oct 2011

  EasyTech Associate
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  Glendale Community College

  May 2011 - now

  * Software asset acquisitions and management for 3000+ endpoints* Software license management (IAITAM focus)* Google chrome administrator of GCC* Continual software usage assessment and life-cycle management* Hardware asset management* Process management and development* Assists endpoint administrations in software provisioning and deployment through controlled methods such as SCCM (Config Manger), AppV, and JAMF combined with license management software. Thus remaining compliant with EULA, district policies, and directives under limited budgeting.* Works toward modern automated ITSM solutions in the best interest of both the institution and the clients through, collaborative feedback channels, regular outreach, process automation and continued process development.* Manages the purchase, review, and reconciliation of software expenditures Show less * Tier one technology support* Hardware and software deployment* Computer imaging using SCCM, deploy studio, jamf, and MDM solutions* Intake of client Incident, request, problem and change ticketing through several sources including phone, eMail, automated generation, in person, and self identified* Diagnosed and responded to call calls based on ITIL oriented procedures of our SLA and OLA.* Collaborated and assisted in the development of current internal processes for both service desk and technician procedures thus consolidating and refining the the SLA and OLAs of 5 sub-groups within the department.* Created and developed over 50 internal and several external articles to efficiently diagnose and resolve a number of known incident and request types.* Campus media event scheduling and setup Show less

  • Information Technology Support Analyst

    Aug 2023 - now

  • Coordinator IT Records Information

    Jul 2017 - Sept 2023

  • Helpdesk Support Analyst

    May 2016 - Sept 2023

  • TSS Lab Assistant (Glendale Community College)

    May 2011 - May 2016
• 

  Wipro

  Nov 2013 - Apr 2014

  Service Desk Analyst