Roger Alejandro Chacon

Experience

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  Roche

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  IT Project Manager
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  HP

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  Backline Software Engineer

  Resolved complex support cases for Enterprise Software applications based onJava, C#, .NET and other technologies.Assisted Frontline support engineers with complex technical and political cases.Created Knowledge and won the Knowledge master level.Designed virtual and physical environments for customer support organizationsbased on Windows and Unix.Worked closely with developers to orchestrate solutions for defects andenhancement requests.Provide onsite workshops, software deployment shadowing and planning assupport services for Top accounts. Mostrar menos

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  Micro Focus

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  Services Manager

  Use best practice processes to enable end-to-end availability and reliability of the IT environment.Enable competitive advantage by aligning IT deliverables to the business strategy.Establish governance frameworks to enable complete visibility into IT operations and agility in decision making.Standardize and automate the delivery of IT services across towers, business units and service suppliers.Integrate multiple suppliers to assess effectiveness and ensure continuous improvement. Mostrar menos

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  Hewlett Packard Enterprise

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  Technical Account Manager

  Assisted on over 200 hours of software adoption with advanced workshopsand training to customers in USA, Brasil, Canada, Colombia and others.Planned and executed over 50 enterprise migration and deployment projects.Instructed over 50 people on the onboarding process for new tooldevelopments.Organized and coordination of physical and virtual environments for the supportorganization.Profiled different organization architecture for advance support.Planified, organized and supported the software implementations for Fortune500 like T-Mobile, Rogers Communications, Bank of New York Mellon, Citi,Verizon, NetApp an others. Mostrar menos

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  McKinsey & Company

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  Solution Designer / Project Manager
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  Intel Corporation

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  Support engineer