Brian Divine

Experience

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  Intergraph

  Jan 1990 - Nov 1995

  Senior Software Developer

  Intergraph ($1billion) was the largest Windows NT application developer in the nation, hired to help develop solutions for using utility companies using UNIX, and Windows NT. Technical Lead on a leading edge online mapping project designed to replace antiquated map books by allowing field personnel the ability to make digital notes and then upload them at the end of the day with GIS (Geographic Information Systems) data to create read only up-to-date set of maps on laptops to replace paper map book that could be 3 or more years old. Utilized Visual C++, XBase, and Oracle for implementation.Selected as 1 of 4 developers from a staff of 50 for an elite team for working closely with Microsoft during the pre-beta Windows NT period to transition the company to Windows NT from UNIX.Efficient design and team utilization allowed first sale to recuperate all development costs (approximately $1 million).Instrumental in buy vs. build decision for the mapping product, which included evaluating software and technologies and assisting in the return on investment formulations.Lead on a central office Application that schematics and layout took traditional paper maps containing graphical information and stored it in a database. Utilized 'C', Informix, and Sockets for implementation. Representative accomplishments included:Provided trade show and user group technical support; became comfortable speaking with users, engineers, and decision makers.Served in a special cross functional role on major central-office product by understanding big picture and being able to effectively work across departmental lines. Show less

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  Nortel Networks

  Jan 1996 - Aug 1998

  Hired to provide Microsoft Windows expertise and mentor junior developers in their Consulting Division, which specialized in custom solutions for large and small enterprises. Responsibilities included writing custom code to integrate and customize various off the shelf applications and fill gaps to work with the customer's business processes. Representative accomplishments included:Designed and implemented a custom a 'virtual assistant' project that replaced a secretary by keeping track of email, voice mail, calendar, etc so a personal assistant or secretary could both retrieve information as well as notify their clients of upcoming activities. Utilized Visual C++, Visual Basic, Microsoft Exchange Server extensions, and Microsoft Outlook extenstions for implementation.Wrote application specific software for customers to customize Nortel's proprietary software to a customer's unique requirement. Utilized Visual C++ and Sockets for implementation. Show less

  • Senior Software Consultant

    Jan 1996 - Aug 1998

  • Senior Software Consultant

    Jan 1996 - Aug 1998
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  Aastra

  Jan 1998 - Jan 2011

  Software Development Consultant

  Initial role was to act as mentor for Windows NT development team, transitioning to technical lead, sole maintenance developer, and developer of a number of small projects.Worked on call center supervisor application designed to generate and produce real time and historical reporting of statistics for Call Center Supervisors. Development include GUI front end, COM+ components, and Windows Services interacting with Sockets and DCOM. Services were multithreaded. Included interfaces to third party apps, and supervisory management functions. Development used: C#, C++, COM/DCOM, SQL Server, Crystal Reports, .Net Framework 4.0, MultiThreading, MFC, MTS/COM+, TCP/IP Sockets, and InstallShield; for packaging). Independently built a series of applications for the Aastra VOIP devices using XML over HTTP to allow for functionality not included in the devices that included directory look-up via LDAP, Outlook Contacts, and PBX Directory look-ups, RSS Feeds, Speed Dial look-ups, Call Logs, and PBX and ACD Features. Development used PHP and C++ (multithreaded) to run under both IIS on Windows and Apache Web Server on LinuxImplemented application to allow PC based systems to access XML functionality the built for the Aastra VOIP phones; application reads and interprets the XML commands sent to the "phone" to display appropriate buttons and menus. Developed using C++ and PHP on Linux.Implemented a series of applications for an enterprise VOIP system that included SNMP monitoring, bulk load provisioning data for easy installations, building templates configuration files for easy maintenance, and auto configuration of devices to allow the users to plug in a device and use it immediately. Utilized Java, Java Server Faces, NetBeans, and Apache Tomcat on Linux to implement these applications.Implemented a web-based application for resellers to place orders for systems, appliances, upgrades and accessories. Utilized ASP.NET, .Net Framework 4.0, and C# for implementation. Show less

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  International Scuba

  Aug 2001 - Dec 2018

  Owner
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  SeaDrift Massage

  Sept 2010 - Aug 2022

  Owner
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  Virence Health

  Mar 2011 - Sept 2016

  Leading support group responsible for troubleshooting difficult issues in clinical and back office medical practice software. Starting new team, implementing and creating procedures, working with escalated customers, prioritizing items for development teams. Sr Programer for Healthcare Practice Management and Electronic Healthcare Solutions on Windows. Utilizing C++, C#, and SQL Server.Primary responsibilities include working with customers to troubleshoot and correct issues with the software. Generally brought in when standard support cannot solve the issues and need developer support, often with escalated customers. This can include both remote and onsite work.

  • Level 3 Support Leader

    May 2015 - Sept 2016

  • Sr. Software Engineer

    Mar 2011 - May 2015
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  Athenahealth

  Sept 2016 - Oct 2024

  Managing the Knowledge Centered Service program for athenahealth customer support. Responsible for leading training, change management, metrics, and expansion of KCS throughout athenahealth. Manage teams of level 2, level 3 and problem management for healthcare software

  • Manager, Knowledge Centered Service

    Aug 2022 - Oct 2024

  • Technical Support Manager

    Sept 2016 - Aug 2022
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  St. Croix Ultimate Bluewater Adventures

  Jun 2022 - now

  USCG 50 Ton Master Boat Captain