
Yaman Malla
IT Sales & Helpdesk Support

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About me
IT Field Service Technician @ IT Leaders
Education

Singapore Polytechnic
2015 - 2017Diploma of Education Information Technology
Griffith University
2018 - 2020Bachelor's degree Information Technology
ECA Professional Year Program
2022 - 2022
Experience

Agas Trading Enterprise
May 2016 - Oct 2016IT Sales & Helpdesk Support• Supported the IT team in maintaining hardware, software, and other systems.• Assisted with troubleshooting issues and provide technical support.•Tasked with installing, updating and maintaining operating systems.• Taught co-workers on how to operate Microsoft tools.• Fulfilled tasks set out by supervisors from several departments.• Carried out data entry for sales and logistics throughout the warehouse.

HeyStream
Jul 2020 - Nov 2020Web Developer/ Programmer• Web Programmer and Designer of the Team.• Designed and created a live-streaming website for corporates, artists and influencers to create and share music to their online fans.• Developed a payment/checkout system to accept sales of tickets.• Integrated a live streaming video and live chat feature to the website where broadcasters can interact with the audience.• Integrated a function for pre-recorded videos to be played at a specific time and date automatically.

SITA
Jun 2022 - Aug 2024Information Technology Field Engineer
IT Leaders
Aug 2024 - nowIT Field Service Technician
Licenses & Certifications
- View certificate

TOTAL: CompTIA A+ Certification (220-1001)
UdemyMay 2022 - View certificate

Learning Design Thinking
LinkedInFeb 2022 - View certificate

How to Be More Strategic in Six Steps
LinkedInFeb 2022 - View certificate

Azure Administration Essential Training
LinkedInJul 2024 - View certificate

HTML Essential Training
LinkedInFeb 2022 
TOTAL: CompTIA A+ Certification (220-1002)
Udemy- View certificate

Scaling Your Cybersecurity and Privacy Program
LinkedInJul 2024 - View certificate

IT Help Desk for Beginners
LinkedInApr 2022 - View certificate

Communicating with Empathy
LinkedInFeb 2022 - View certificate

IT Service Desk: Service Management
LinkedInApr 2022 - View certificate

Microsoft 365: Choose the Right Tool for the Job
LinkedInFeb 2022 - View certificate

Career Essentials in System Administration by Microsoft and LinkedIn
MicrosoftJul 2024
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