Shivani Prajapati

Experience

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  Datamatics Global Services Limited

  Jan 2012 - Jan 2012

  French Language Expert
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  Marcus Evans Group

  Jan 2016 - Apr 2018

  • Senior Event Sales & Promotions Co-ordinator (Sales Champion)

    Aug 2016 - Apr 2018

  • Event Sales & Promotions Co-ordinator

    Jan 2016 - Jul 2016
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  American Express

  May 2018 - May 2020

  Account Manager - SME (Small Medium Enterprises)

  - Managed a book of business worth $30M CAD, comprising 35 enterprise and mid-market accounts.- Maintained a regular engagement cadence with customer executives, covering all phases of the post-sales customer journey from onboarding to value realization to expansion.- Created success plans outlining customer needs and business goals, providing upsell opportunities for new products and revenue expansion.- Provided product and solution knowledge to C-level executives by connecting their business needs.- Iachieved an approval rate of 80% of my portfolio by advocating for existing customers to secure multi-year layered product expansion.- Conducted regular executive business reviews and webinars with customers to track results and successes against customer goals.- Collaborated internally with different departments to facilitate and expedite the resolution of customer needs.- Awarded with the title of a "CHAMPION" signed up highest number of new accounts/ businesses in a month amongst a team of 80 account Managers. Show less

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  Sun Life

  May 2020 - Aug 2022

  Sr. Healthcare Account Executive- Digital Health Solutions

  Pitched and implemented SaaS solutions that transformed client interactions with healthcare facilities, leveraging experience in business development and brand marketing

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  Blackhawk Network

  Aug 2022 - Oct 2024

  Manager, Strategic Relationships I

  - Brands Managed: Airbnb, Uber, Doordash, Meta, Spotify, West Jet, Air Canada etc.- Increased distribution by approximately 50% for Card Partners.- Conducted regular business reviews and monitored account health to maximize account retention.- Acted as a customer advocate while capturing customer feedback for internal teams.- Supported customers with high-severity requests and issue escalations, working cross-functionally with internal teams to drive resolution.

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  Info-Tech Research Group

  Oct 2024 - now

  Director, Member Services