Vikram Arora

Experience

• 

  Accenture

  Jul 2011 - Mar 2014

  Software Engineering Analyst at Accenture

  ● Worked as a Salesforce and MS Dynamics CRM BA performing requirement gathering, business process modeling, creating workflow diagrams, as well as functional consultant for Retail, & Consumer domain● Tested, debugged, diagnosed, and corrected errors and faults in an SF applications● Created DFD’s, PFDs, Reports and Dashboards to continuously monitor data quality and provide business insights● Stellar Award (Rising Star) in Accenture for preparing cost efficient model for sales and service department Show less

• 

  Capgemini

  May 2015 - Jun 2015

  MBA Summer Intern
• 

  Capgemini

  Jun 2016 - Jun 2019

  Senior Consultant

  ● Led & managed global Salesforce CRM implementations, driving digital transformation for clients across diverse industries● Conducted comprehensive requirement gathering and gap analysis, collaborating closely with clients to understand their business needs and align Salesforce solutions accordingly● Overall Management of Sales cycle - Crafting solution, Estimation, Pricing, Proposal Authoring, Client Orals, Due Diligence, BAFO and Contract Negotiations emphasizing Salesforce's potential to meet clients' objectives effectively● Successfully developed and implemented Salesforce Proof of Concepts (POCs), showcasing the platform's capabilities to address clients' unique business and technical requirements● Developed comprehensive outsourcing solutions tailored for Salesforce, defining governance structures, delivery models, staffing, service levels, and other crucial aspects to ensure seamless implementation.● Recipient of the STAR Certificate and Sales Champion Award 2018 and in 2017 respectively. Show less

• 

  ITC Infotech

  Jun 2019 - Jun 2021

  Salesforce lead Consultant

  ● Managed end-to-end project lifecycle, encompassing business requirement analysis, functional design, prototyping, process design, testing and training, provided technical and functional expertise on multiple Salesforce RFXs. ● Provide guidance to team members for client meetings, presentations, demos, or creating proof of concepts● Led Bid Management and Presales globally for Salesforce CX, primarily in Salesforce Service Cloud, Sales Cloud, and CPQ● Configured Salesforce apps using out-of-the-box features and Automation Tools (Workflows, Flows, Process Builder, etc.).● Assisted in project analysis, estimation, and implementation with a team of SF developers and implementation specialists.● Developed user stories and process flows to support Salesforce solution design and development for clients.● Collaborated with Solution Architects and Product Owners to outline Services Technology Roadmap, data migration, data imports and solution implementation Show less

• 

  Deloitte

  Jun 2021 - Nov 2023

  Manager Salesforce

  ● Create CRM (Salesforce) strategies and vision roadmap for large-scale implementation with innovative client-oriented solutions● Led end-to-end project execution across all stages (Discovery, Budgeting, requirements gathering, design, implementation, deployment, testing, training, and change management) for a team of more than 50+ developers, Technical BA’s and QA’s● Led regular discussions with senior Deloitte Management (Partners and MDs) with reports and metrics on the project progress, obstacles and client expectations to assist in informed decision making ● Supervise and provided leadership to a diverse team of Salesforce Technical lead, Functional leads, Solution architects, developers, administrators, and other professionals● Project Planning: Developed comprehensive project plans, encompassing timelines, resource allocation, and budgets, while adhering to best coding and technical practices. ● Risk Management: Identified potential project risks and challenges, implementing robust mitigation strategies ● Change Management: Facilitated seamless change management processes, promoting the adoption of Salesforce solutions by end-users, and minimizing disruptions during implementation.● Quality Assurance and Budget oversight: Implemented and enforced stringent quality assurance processes, ensuring the delivery of high-quality Salesforce solutions ● Resource Management, Reporting and Metrics: Conduct daily reviews for tracking project progress and performance through meticulous reporting and metrics analysis, delivering regular updates to senior management and clients● Business Development (Pursuits)● Ensure Compliance: Ensured rigorous compliance with company policies, security protocols, and industry regulations throughout the project lifecycle, maintaining the highest standards of professionalism and ethics.● Lead Salesforce Functional firm’s initiative to create a skilled and growing salesforce community in Deloitte Show less

• 

  Salesforce

  Nov 2023 - now

  Engagement Delivery Manager