Nguyen Le

Experience

• 

  Sansotei Ramen Ottawa

  May 2020 - Jul 2022

  Food Server

  - Greet and take orders from guests- Organize delivery and takeout orders- Give recommendations towards guests' orders- Keep workplace clean- Restock fridge - Put guest names on waiting list

• 

  Le Méridien Saigon

  Mar 2021 - Jun 2021

  Front Desk Agent

  - Greet and help customer check-in/out- Provide information regarding hotel rooms, facilities, operation hours- Take in-room orders and communicate with co-workers from other departments

• 

  Ottawa Hunt and Golf Club

  Apr 2022 - Jul 2022

  Catering Admin

  - Answer customers' questions regarding events information- Help managers and co-worker setup food and tables- Arrange and decorate guest list and name tags- Design floor plan for events

• 

  Thi Fusion Lounge + Bar

  Jul 2022 - now

  Food Server

  - Greet and take orders from guests- Organize delivery and takeout orders- Make drinks for guests- Restock fridge and bar- Pick up phone calls for take-out orders- Suggest the best seller items

• 

  The Westin Ottawa

  Jun 2023 - now

  Voyage Leadership Program

  As a participant in the Marriott Voyage Program, I am engaged in an immersive and dynamic learning journey. This comprehensive program exposes me to all facets of hotel operations, including front-of-house, back-of-house, and management functions. Through hands-on experiences, cross-functional projects, and mentorship, I am developing a deep understanding of Marriott's operational standards and values.My roles and responsibilities are:- Participating in and rotating to all food and beverage-related departments to optimize hotel operations and enhance guest satisfaction- Assisting in delivering personalized guest services that uphold Marriott's reputation for exceptional hospitality- Engaging with mentors and leaders to refine leadership and communication skills- Assisting both front-of-house and back-of-house teams to ensure the delivery of services aligns with Marriott's established standards- Facilitating effective pre-shift team meetings aimed at improving coordination, cultivating a favourable workplace atmosphere, and maximizing team effectiveness. Show less